As a self-motivator, I have learned how to work hard and make an impact within any work environment I am placed in. I have had the opportunity to become employed within the corporate world as well as a small business. I understand the makeup of both types of businesses. I choose to find an environment in which i can contribute to a meaningful purpose. As a team player I have learned how to motivate individuals to be part of a group instead of finding an outside source to lead the change.
During my work experience I had the opportunity to influence my workplace in a positive manner. First by leading a team of 12 during day to day operations to ensure successful handling of customer service. This leadership helped position our store as #1 in our district. Second by implementing proactive planning measures to increase customer retention by more than 10%. Finally, creating a customer satisfaction survey off clock to drastically reduce potential problems and reactivate many accounts that were either canceled or in process of termination.
Worked with District Manager to implement company wide systems to produce predictable profitable results. Achieved aggressive goals and met tight production deadlines. Responsible for maintaining an effective catering system while ensuring quality and promptness of day-to-day operations. Also responsible for front of house, team cooperation and customer satisfaction.
Built still-lasting relationships with members and staff members to ensure satisfying customer service. Handled day-to-day operations such as maintaining daily reports regarding cleaning and maintenance. Along with day-to-day requirements I handled billing discrepancies and complaints when presented.
Generating 10-15 new business leads weekly for the company. Quickly and effectively overcame customer challenges to provide assuring customer service. Overseeing of marketing department using proactive and bold strategies leading to a notable increase in moral within departments.
Met with 100+ new individuals weekly regarding business providing them information about a ground breaking company and the services provided by the company. Produced online and in house courses regarding bookkeeping, accounting, tax, and payroll instruction. Used customer support experience to aid in customer account maintenance and successfully retain those who felt disserviced.
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