manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Staff development
Marketing
Sales Techniques
Project management
Workforce Management
Systems and automation applications
Issue and conflict resolution
Lead generation
Microsoft Office
Communication
Relationship building
Data management
Clerical
Experience
Manager, 05/2014 - 03/2021 Rwj Barnabas – New Brunswick, NE,
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Built relationships with internal team members and external partners to enhance effectiveness of team's work.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Cooperated with project partners to develop system analysis and new system design based on client specifications.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated company performance by receiving, analyzing and incorporating feedback from inspections to implement action plans for improvements.
Personal Banker Officer, 12/2013 - 05/2014 Bank Fondo Comun – City, STATE,
Advised customers on bank products, services and financial planning options.
Modified, opened and closed customer accounts.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
Improved decision-making by using current data on market conditions and individual financial situations.
Compiled information on new accounts, entering into computers and filing related forms and other documents.
Maintained customer data confidentiality while inputting information into system.
Manager Business Banker, 03/2010 - 05/2011 Bank Of Venezuela – City, STATE,
Prepared financial analysis for contract negotiations and product investment decisions.
Engaged with existing and potential clients to gain insight into needs.
Integrated technology to increase efficiency and real-time accountability of operational tasks.
Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
Responded to information requests from superiors, providing specific documentation.
Motivated and evaluated personnel for performance improvement and goal achievement.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Presented performance and productivity reports to supervisors.
Generated performance and labor strategies to compete in new and existing markets.
Directed the daily operations leading the implementation of short and long term strategies to achieve the established objectives.
Small Business Banker Officer, 02/2008 - 03/2010 Bank Mi Casa EAP – City, STATE,
Advised bussiness on bank products, services and financial planning options.
Enhanced relationships by providing excellent service to small business customers.
Consulted with small business customers to determine needs and means and propose personalized banking solutions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Examined checks for identification and endorsement for bussiness.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new bussiness accounts.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets of bussiness accounts.
Reported daily averages and shortages to operations department.
Loaded consumer bussiness loan applications into program.
Processed sales referrals and promoted bank services and bussiness products.
Education and Training
License: Life Insurance, Expected in 07/2022 - Florida Department of Financial Services - Miami, GPA: Status -
License: Notary Public, Expected in 05/2022 - Stoner Insurance Service Inc. - Homestead, GPA: Status -
Master of Science: Specialization in National Tax Management., Expected in 07/2012 - School of Administration And Public Finance - Venezuela, GPA: Status -
Bachelor Degree in Accounting: , Expected in 12/2007 - University of Oriente - Venezuela, GPA: Status -
High School Diploma: , Expected in 07/1998 - Unidad Educativa Jose Felix Ribas - Venezuela, GPA: Status -
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