LiveCareer-Resume

management trainee resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Staff Management
  • Financial Management
  • Process improvements
  • Project support
  • Business administration
  • Staffing requirements
  • Search Engine Optimization
  • Customer Relations
  • Employee training
  • Financial administration
Work History
Management Trainee, 09/2016 to 01/2022
John H. Meyers & SonLeola, PA,
  • Managed and mentored team of 7 employees.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Maintained financial accuracy when handling over $[1,000] in revenue each day.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited and developed employees for customer service department.
  • Maintained store equipment, printers and fax machines.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth customer service operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Trained and developed personnel to improve safety, employee relations and resolve different issues.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Explained services and products to customers in friendly and engaging way.
  • Pursued every opportunity to learn about arcade business at all levels and improve team member support.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
Housekeeper/Team Leader, 07/2012 to 09/2015
Jamul CasinoJamul, CA,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Participated in cross-functional team-building activities.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Led team of 6 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Cross-trained and provided back up for customer service managers.
  • Coordinated weekly meetings for internal and external groups.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Positioned as go-to person for up to 6 staff members, troubleshooting complex administrative and training issues promptly.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Cashier, 06/2008 to 02/2009
WalmartCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on sales software system operation.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Checked personal identifications during alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Processed customer refunds and exchanges according to established guidelines.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
Education
Communication : Communication Studies, Expected in to Tidewater Community College - Portsmouth, VA,
GPA:
Computer And Information Systems : Computer And Information Systems Security, Expected in to Tidewater Tech - Chesapeake, VA,
GPA:
Massage Therapy: Massage Therapy, Expected in to Reporting Academy of Virginia - Virginia Beach, VA,
GPA:
Cosmetology : Cosmetology, Expected in 07/1994 to Hick's Academy - Norfolk, VA,
GPA:
High School Diploma: , Expected in 06/1992 to Cradock High School - Portsmouth, VA,
GPA:

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Resume Overview

School Attended

  • Tidewater Community College
  • Tidewater Tech
  • Reporting Academy of Virginia
  • Hick's Academy
  • Cradock High School

Job Titles Held:

  • Management Trainee
  • Housekeeper/Team Leader
  • Cashier

Degrees

  • Communication
  • Computer And Information Systems
  • Massage Therapy
  • Cosmetology
  • High School Diploma

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