Branch manager with 4+ years experience of effective cost control focusing on logistics coordination, operating profits, superior customer service, and continuous improvement within the business. Demonstrated leadership for increasing operating profits through superior customer service, coordination of vehicles and employees, and sales. Proven leader in coaching and having a vested interest in employee's careers for all aspects of daily operations.
Areas of Expertise
New Business Development
Operating Profit Award for Fiscal Year '16
Area Customer Service score of 86% for '14-'15
"Elite Employee" lunches
#1 Ranked Sales Team in the World for Airports Jan 2014-Aug 2014
Reserve Costs at $0 for '14-'16
Top Half of Management Matrixes '14-'16
Preventative Maintenance Score in Top 10%
No Employee Accidents
Maintained Employee hours for maximizing efficiency
Developed employees for promotion
Management Trainee10/2012 to 11/2013Enterprise Rent-a-CarIndianapolis, IN
Learning the company and it's set of values
Performance of personal sales and customer service
Coach and mentor staff members by offering constructive feedback and taking interest in long-term career growth
Leveraged knowledge of customers, market trends and principal to successfully market Enterprise Rent-a-Car
Assistant Branch Manager11/2013 to 08/2014Enterprise Rent-a-CarIndianapolis, IN
Coached and mentored staff members by providing feedback of performance and investing in their growth.
Identified key growth opportunities for business through marketing and building and maintaining relationships with accounts.
Managed day-to-day tactical and long-term strategic activities.
Branch Manager08/2014 to 10/2016Enterprise Rent-a-CarIndianapolis, IN
Maximized revenue by increasing sales and rates.
Reviewed and approved billing invoices and expense reports.
Offered feedback to executive-level management on the effectiveness of strategies, selling programs, and initiatives.
Reduced and controlled expenses by improving resource allocation
Mentored staff in order to provide professional feedback for promotion opportunities.
Logistics coordination to increase operating profits and lower preventive maintenance scores.
Bachelor of Science: Exercise Science2012Ball State UniversityMuncie, IN, United States