An organized and team-oriented professional with 4+ years experience in management, office administration, customer service and sales, seeking to leverage previous experience to fill your Project Assistant position. BA in Anthropology and International & Global Studies, with a concentration in Global Governance.
Proven management of a customer service focused environment - born out through our branch's setting of a new regional all-time record in our companies customer satisfaction metrics, and holding that record-setting result for four months running - a feat also previously unprecedented.
Effective development and implementation of operational plans, helping earn the prestigious Diamond Club Award by using daily generated reports to develop, plan and actively drive branch sales and marketing efforts to increase and improve business. Earning this award requires placing top among all branches in the region in the four core areas of performance evaluation: customer satisfaction, operating profit, employee development, and fleet growth
Previous experience working in a medical office setting and a strong desire to contribute to providing high-quality, affordable reproductive health care services.
Highly proficient in Microsoft Office Suites including Word, Excel, PowerPoint and Outlook. Self taught in HTML and CSS coding languages.
Management Assistant February 2012 to August 2015ENTERPRISE RENT-A-CAR － ALEXANDRIA, VA
Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service.
Extreme emphasis on establishing a team-oriented environment and maintaining excellent communication to coordinate and collaborate around real-time logistical conditions.
Develop and maintain ad-hoc Branch operational plan.
Use initiative, attention to detail, independent judgment, discretion, and decision-making skills to perform a variety of duties and analyze and solve problems.
Some examples include: tracking and managing payment for open rental contracts to ensure they remain current and meet company underwriting requirements, reviewing and approving documentation provided by customers as part of rental qualification process to ensure adherence to company underwriting requirements, tracking and coordinating correspondence with customers, approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs.
Review and evaluate administrative effectiveness and accuracy via weekly gathering and consolidation of data on open rentals.
Remedying any deviations and coordinating with all parties involved (both internal and external) to create action plans to prevent future deviations.
Evaluate fleet mix and utilization, gaining and losing inventory as necessary.
Ensure adherence to deletion policy transition of vehicles from rental division to car sales division).
Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage.
Tactfully engage and coordinate with internal and external stakeholders relevant to specific rental type and needs; ie. in-house departments managing rentals issued through auto insurance companies, body shop owners, dealerships service departments, etc..., to ensure all parties interests are satisfied.
Develop, plan and actively participate in branch sales and marketing efforts to increase revenue and improve business, through analyzing reports on branch financial performance including expenses and budgeting.
Manage overall branch operations in absence of and/or at request of the Branch Manager.
Senior Customer Associate September 2010 to February 2012ANTHROPOLOGIE － ALEXANDRIA, VA
Support Manager on Duty in running the floor while simultaneously training and mentoring new hires.
Manage guest and customer relations/services, inventory preservation, merchandising, and satisfaction assurance.
Provide enhanced customer service to advance a friendly and welcoming environment as a key strategy to prevent loss and improve presentation.
Medical Records Coordinator June 2007 to August 2009WOMEN'S OB/GYN － ANNAPOLIS, MD
Facilitate distribution of files for pre-appointment, appointment, and post-appointment organization, as well as for review by doctors upon receipt of test results.
Maintain documentation and organization practices both for medical records and billing/insurance records.
Coordinate file stream through Front Desk, Medical Personnel, and Billing Office.
Facilitate communication between all points of contact regarding insurance documentation.
Assistant Stage Manager January 2008 to June 2008BRANDEIS THEATRE COMPANY － WALTHAM, MA
Board Member, Associate Stage Manager January 2007 to January 2008FREE PLAY THEATRE COOPERATIVE － WALTHAM, MA
Schedule daily rehearsals, weekly meetings, and the final performances, all coordinated around as many as 20+ personal schedules to achieve calendar milestones.
Communicate the status and needs of all departments of production to all others, and coordinate further progress, and archive all proceedings.
Support productions on personal level as well as organizational, emphasizing strong interpersonal skills.
Collaborate and coordinate with Directors, Producers, Performers, and Technicians in production development to create the final performance ensuring audience and team satisfaction.
Education and Training
BA : Anthropology, and International & Global Studies Global Governance German Language and Literature, May 2010BRANDEIS UNIVERSITY － WALTHAM, MAGPA: Graduated Magna Cum Laude GPA: 3.708
Anthropology, and International & Global Studies Global Governance
Graduated Magna Cum Laude GPA: 3.708
Minor in German Language and Literature
Danish Institute for Study Abroad, Copenhagen, Denmark. Program Focus: Migration, Identity, and Political & Economic Integration. Field Study in Bulgaria, Spring 2009