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Management and Program Analyst Resume Example

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MANAGEMENT AND PROGRAM ANALYST
Summary

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Active listener who seamlessly incorporates feedback from staff and the community.

Highlights
  • Employee relations
  • Project management
  • Mediation
  • Dependable
  • Attention to detail
  • Fast learner
Accomplishments

HONORS/AWARDS:

Meritorious Service Medal, January 2014

Meritorious Service Medal, 08/2011

Support to Hurricanes Katrina, Rita and Wilma - 2005

Employee of the Month – 09/05

HHS Secretary's Award for Distinguished Service - 06/02

Exemplary Service Award – 03/02

Civilian of the Quarter -10/98

Customer Service Certificate of Appreciation - 09/93


Experience
Defense Contract Management Agency, Workforce DevelopmentOctober 2006 to CurrentManagement and Program Analyst
Fort Lee, VA
  • Hours per week: 40 Serves as Program Manager and Administrative Lead fort he Technical Team of the Defense Contract and Management Agency (DCMA) Workforce Development Branch.
  • Administers, manages, and analyzes programs to evaluate effectiveness in achieving DCMA organizational, administrative and management objectives.
  • Provides staff leadership and continuity for the Workforce Development Branch, with responsibility for planning, developing, organizing, implementing and managing administrative and management actions, programs and support service functions for the directorate.
  • Develops policies and establishes workflow procedures for accomplishing organizational goals, administrative tasks and project delivery.
  • Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points; reviews, accepts, amends, or rejects work presented by staff members; performs self-inspection and presents detail and comprehensive report with any corrective action taken; conducts follow-up activities to ensure complete and quality resolution of discrepancies; assesses and revises policies and procedures as needed to find ways to improve quality, timeliness, and efficiency of work.
  • Provides staff advice, assistance and consultation on a wide variety of administrative and organizational programs; works with the staff executive officer and deputy to plan and assign work to be accomplished by staff, set and adjust short-term requirements, and prepare schedules; advises senior leaders and directors on the status of special projects and staff progress in completing assigned tasks; tracks and keeps the staff informed about critical actions and significant milestone requirements.
  • Independently sets and identifies the need for changes in priorities and takes appropriate action to implement such changes.
  • Serves as organizational facilitator and manager for several automated support systems; applies internal controls for the Government Purchase Card (GPC) to control waste, fraud and abuse; conducts activities as the alternate security manager, ensures staff personnel have meet baseline training requirements, receive operations security briefings and orientations, monitors the Joint Personnel Adjudication System (JPAS) to track access and clearance levels.
  • Manages as many as ten separate programs for multiple training classes.
  • Gathers, compiles and reports statistics on the various programs as requested by management.
  • Evaluates course material and recommends improvements to better align courses with the agency's strategic plan.
  • Maintains databases and rosters of required courses; manages the student nomination process; keeps training coordinators and students abreast of class fill status; insures participants are provided timely and accurate information regarding the logistics process.
  • Serves as the Contract Representative and coordinates all aspects of the training program to include developing plans for lodging arrangements, registration, evaluations and rental car needs; maintains databases on funding obligations and tracks expenditures.
  • Coordinates activities with staff and training coordinators to insure effective operations of all training courses.
  • Provides employees and Training Coordinators with career planning, guidance, and timely and accurate training information on all programs.
  • Complies with course policies by insuring classes are filled at not less than 95% and the budget is managed within 5% of projections; considering inflation, budget approval and release of funding.
  • Responsible for performing the full range of program management budget and management analysis functions involving the administration of programs and projects assigned.
  • Served as a Program Manager for the Defense Acquisition Workforce Improvement Act (DAWIA) Team; projected training quotas, needs assessment, and maintaining surveillance over matters pertaining to the Defense Acquisition University (DAU) education and training programs.
  • Determines minimum training requirements necessary for professional development, developed training data needs, and assisted in arranging school quotas and funding.
  • Served as Program Manager for the Agency Tuition Assistance (TA) Program; ensured request for TA was within agency policy, and the university or college was accredited in accordance with the Department of Education Guidelines.
  • Verified the courses requested was on applicants approved Individual Development Plan (IDP).
  • Reviewed and approved course substitution.
  • Forwarded approved request to the Funds Execution and Evaluation Team for payment.
  • Proficiently managed $950,000 program budget.

  • Served as the Directorate enlisted advisor for operational and administrative support capabilities for Reserve and Active Duty Religious Support Operations.
  • Provided, obtained, or negotiated for a variety of management and operational services that supported the direction and operation of the Chaplain's Office; exercised an in-depth knowledge of the organization's mission, functions, capabilities, organizational structure and needed resources to promote mission accomplishment.
  • Provided staff leadership and continuity for the FORSCOM Chaplain and staff on activities affecting Unit Ministry Team (UMT) training and Reserve Component enlisted operational readiness; responsible for planning, developing, organizing, implementing and managing administrative and management actions, programs and support service functions for the entire directorate.
  • Provided Front Office liaison, welcome and referral services to receive visitors, correspondence and inquiries.
  • Coordinated actions and activities for processing military awards, evaluations, leaves, resource expenditures and other activities as needed; maintained reports, files, documents and administrative data for effective office operations and continuity; tracked external taskings and ensured actions are accurately routed, acted upon and completed in a timely manner.
  • Functioned as the staff's alternate Executive Officer; attended senior level meetings, managed the flow of information, monitored the flow of incoming communications from subordinate, lateral and higher headquarters and reviewed all correspondence prior to routing to the command group or external agencies; maintained the office calendar and monitored activities in support of special projects and events, Served as organizational integrator for a variety of Federal, Joint, Army and internal automated support and management systems; Program Coordinator for the Government Travel Card program, provided assistance to cardholders on the use of the on-line ACCESS System, reviewed card purchases and cardholder statements for compliance with federal acquisition regulations and standing operating procedures; provide assistance to staff on the details of creating authorizations and vouchers in the Defense Travel System (DTS).
  • Responsible for planning and coordinating the Readiness and Mobilization Training Workshops, Chaplaincy Annual Sustainment Training (CAST) events and the CAST Planners WorkGroup summit; Established and maintained continuing relationships, provided coordination, assistance, and interplay with key military and civilian personnel of FORSCOM and external agencies.
  • Assisted in developing lesson plans and training support packages for multi-component chaplain and chaplain assistant training events.
  • Monitored, overseed and evaluated annual training and readiness activities for six regions; conducted liaison activities with regional trainers and planners; gathered data and analyzed sustainment training and reported performance results; implemented procedures to capture and distribute lessons-learned.
  • Established and endorsed Best Business Practices for conducting successful training events; developed planning, coordinating and resourcing processes that support Army Chief of Chaplain Guidelines and training intent while promoting readiness fundamentals.
  • Served as the Assistant Reserve Component Force Integrator to the FORSCOM Chaplain for all Reserve Component (RC) issues.
  • Provided vital support to the Chaplain and personnel by effectively coordinating and supporting all Unit Ministry Team (UMT) activities and programs.
  • Analyzed and Interpreted rules, regulations, directive, correspondence, and related publications on matters of administration from DOD, DA, FORSCOM and other higher Commands.
  • Planned, developed and implemented the Chaplaincy annual training.
  • Served as an active member of the Train the Force Committee.
  • Developed and implemented the Chaplaincy Mobilization Planners Training.
  • Insured the fulfillment of FORSCOM Chaplain's RC mobilization mission requirements.
  • Monitored RC UMT mobilization requirements and RC training of UMT personnel throughout FORSCOM via site visits.
  • Supported the Army Chaplaincy Strategic Plan (ACSP) programs and policies of the FORSCOM Commander and Chaplain.
  • Coordinated the training of USAR personnel assigned to the FORSCOM Chaplain's office.
  • Planned, trained, and implemented scheduled training events.
  • Integrates multi compo (ARNG and USAR) chaplain training.
  • Successfully assisted in the planning, coordinating and overseeing of six training events; trained 72 personnel; conducted two Training-the Trainer events--covering two fiscal years; reviewed 27 USAR and ARNG DAMPS packets.
  • Displays excellent communication skills by professionally interacting with the Chaplain, office personnel and visitors on a day to day basis.


  • Provided staff advice, support and assistance to the Division of Emergency Operations (DEO) to insure effective and efficient office operations.
  • Assisted in the preparation of job descriptions for work related requirements for temporary and permanent employees, to include analysis of job requirements and any required certifications.
  • Served as the liaison for the Facilities Planning and Management Office and requested for all engineering services and/or work orders.
  • Served as the main liaison between DEO and the Atlanta Human Resource Center (AHRC) on all matters requiring personnel actions.
  • Advised management, staff and programs on the completion of permanent changes of station for personnel to include preparing orders, constructing cost estimates, and verifying authorization entitlements and served as the primary card holder of the VISA IMPAC card and processed procurement requests and transactions.
  • Served as official Timekeeper for the Division of Emergency Operations; ensured all Team Leads maintained proxies for time groups; verified all new employees were entered into the Time and Attendance System Network (TASNET) in an accurate and timely manner; and all departing employees were deactivated in TASNET upon departure Reviewed all leave request forms for appropriate approvals; and insured time cards were appropriately amended for leave taken after submission and/or for leave not submitted in advance.
  • Processed all requests for training attendance (Vendors and CDC) through the automated training system; analyzed and identified the method of payment; tracked funding and usage of Individual Learning Accounts (ILAs); verified ILA eligibility, enabled, disabled or closed ILAs; reconciled transaction errors and rectified ILAs on a quarterly basis.
  • Ensured tasking were accurately routed, acted upon and completed.
  • Reviewed all travel orders, amendments, and vouchers for overall policy and regulatory compliance.
  • Updated status of cancelled and pending travel in CDC/IS mainframe system to include notification of past due/outstanding vouchers and submitted monthly reports.
  • Served as Proxy for approving officials in the absent of management.
  • Provided updates to Travel Points of Contact and Preparers as deemed necessary; conducted analysis and training to insure all new travel Preparers who arrived in the Division were fully trained and capable of travel preparation.
  • Analyzed, updated and established in-house travel policies and procedures and coordinated updates and/or changes to all travel authorization chains.
  • Served as Primary Administrative Support member for the Logistic Support Team (LST) in the Division of Emergency Operations (DEO).
  • Provided staff advice, assistance, and consultation in response to a wide variety of administrative procedures in support of emergency and urgent events.
  • Managed and updated Branch calendar to eliminate conflict scheduling.
  • Performed administrative functions in processing and reviewing correspondence letters, routing letters and memos for signature, foreign trip reports, proper attachments, clearances, and prepare After Action Reports.
  • Coordinated reservations and arranged for audio visual equipment for all branch meetings and conferences.
  • Created standard procedures for exit and entrance processing of FTE's and Contractors.
  • Trained contractors as administrative assistants for the Emergency Operations Center to enhance administrative and travel support during emergency and urgent events.
  • Responsible for the direction all administrative support operations during SARS, Monkey Pox, West Nile Virus, and five major Hurricanes.
  • Developed a staffing plan for surge travel staff during Hurricanes Katrina, Rita and Wilma for over 50 volunteers.
  • Also coordinated administrative and travel training and staff development for surge staff.
  • Provided oversight and trouble shooting of travel vouchers and corrective action issues with the Financial Management Office (FMO).
  • Supervised the coordination and preparation of emergency travel, domestic and international, for over 20 Emergency Response Team members.
  • Drafted and prepared Standard Operating Procedures (SOP) for Emergency Travel Analyzed programmatic and administrative processes to identify inefficiencies and recommend improvements.
  • Deployed over 100 CDC personnel during the hurricane response operations.
  • Managed travel orders, country clearances, visas, funds management and equipment acquisition.
  • Prepared domestic and foreign reimbursable travel orders and vouchers for routine and emergency travel.
  • Drafted and prepared Standard Operating Procedures (SOP) for emergency travel.
  • Maintained a monthly budget spreadsheet in Excel for the LST to insure the team stayed within the allocated budget Input and processed purchase requests for contracts, contract modifications and contract extensions for the Division's Project Officer.
  • Developed and maintained a mission cost spreadsheet to manage all expenditures related to emergency and urgent responses; and, provided emergency procurement of needed supplies and equipment Procured and managed all emergency requirements utilizing the Integrated Contracts Experts (ICE) purchase request system.
  • As Primary Cardholder, procured all major supplies for four Teams utilizing the VISA Purchase Card and served as liaison between the Teams, FMO and Division Budget Analyst to insure proper tracking and accountability of all purchases.


  • Provided administrative and technical support to the Training Health and Communication Branch.
  • Properly maintained and updated all office information concerning Training Health and Communications; and insured all pertinent information was appropriately disseminated.
  • Prepared the Branch Course for national and regional audiences.
  • Planned and implemented over 10 training workshops, training courses and conferences.
  • Served as Point of Contact for information on Training Health and Communications Branch and Preventive Training Centers.
  • Provided technical support to the Branch Chief and Assistant Branch Chief as needed.
  • Coordinated and processed routine and special projects and reports on a day to day basis.
  • Demonstrated strong communication and interpersonal skills to interact and exchange information and materials with office personnel and customers.
  • Utilized office tools and software to retrieve and research data and compile reports; established and maintained office files for proper tracking and documentation; tracked and maintained controlled correspondence; appropriately routed important documents for approval and/or signature; and, responded to requests for information in a timely manner.
  • Coordinated in conjunction with Joint Federal Travel Regulation (JFTR) regarding the computation of per diem, meals rates, living quarters, transportation and additional allowances for Temporary Duty Station on a daily basis.
  • Participated in the recording of a training video production for State and Local field offices to use as a training aid in handling STD Cases.
  • Independently performed routine administrative functions in processing and reviewing correspondence letters, memos, proper attachments, prepared and assembled data and textual training material.
  • Established cooperative working relations and effective lines of communication with all internal and external customers.
  • Assisted office personnel by researching and following up on unresolved issues or situations.
  • Processed, tracked and managed office requests for small purchases through CDC mainframe small purchasing system.
  • Interpreted and implemented office policies and procedures; retrieved and compiled data from automated tracking systems; and properly maintained the office central filing system to insure documents and files were readily available upon request.
  • Proficiently utilized various manual and automated systems and databases to perform administrative functions to support the office on a daily basis.
Education
Central Texas College2000Associate of Science: Early Childhood DevelopmentKilleen, TX, US
Skills

Administrative, Administrative Support, Analyst, Army, Agency, audio, budget and management, Budget, excellent communication, interpersonal skills, conferences, consultation, Contracts, DTS, databases, delivery, direction, documentation, filing, Financial Management, forms, Front Office, Funds, Government, Human Resource, leadership, letters, logistics, mainframe, managing, materials, meetings, ACCESS, Excel, exchange, Office, works, monitors, needs assessment, Network, organizing, organizational, Personnel, policies, processes, procurement, program management, progress, Proxy, publications, purchasing, quality, recording, researching, research, routing, scheduling, SOP, spreadsheet, staff development, staffing, statistics, Strategic, summit, technical support, Trainer, training programs, transportation, trouble shooting, video production, workflow, Workshops

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Resume Overview

Companies Worked For:

  • Defense Contract Management Agency, Workforce Development

School Attended

  • Central Texas College

Job Titles Held:

  • Management and Program Analyst

Degrees

  • Associate of Science : Early Childhood Development

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