Management Analyst Manpower - GS-0343-09 Resume Example
Management Analyst who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Highly self-motivated with strong work ethic.
Understands confidentiality Strong research skills |
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Veterans Health Administration － Auburn , NY
.Provide oversight to mailroom employees in the area of administrative management
Train timekeeper for Administrative Service Division
Initiate purchase and set-up of copy/scan/fax machines.
Initiate upgrade from 10 pound meter mail scale to a 70 pound meter mail scale for the
Garrison Mail Room.
Monitor mail room staff to ensure proper screening of high volume internal and external mail.
Train peers ATAAPS Payroll System
Coordinate, research and order supplies for Garrison Mail Room, Meter Machine. Ensure customers receive mail in a timely manner.
Delegate as USAG FG, Safety Officer and Accident Report Coordinator for Garrison, which requires knowledge of procedures and regulations.
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Develop electronic file systems and maintained electronic and paper files. Maintain the front desk and reception area in neat and organized fashion.
Assign additional duty as Service Desk Clerk for DPW and prepare over 1,500 service orders and provide customers with service order numbers.
Serve as training coordinator for USAG Garrison. Process over 250 service request for Pest Control, Serve as alternate key control coordinator for DPW.
Proficient in Microsoft programs such as Word, Excel, Publisher and Access. Disperse incoming mail to correct recipients throughout the office.
Ensure faxes, incoming and outgoing correspondence deliver to staff in a timely manner.
Facilitate working relationships with co-tenants and building management. Organize files, develop spreadsheets, faxed reports and scanned documents.
Create spreadsheet using advanced Excel functions and calculations total incoming and outgoing mail.
• Provide advanced assistance to department by performing
various complex administrative support functions, including but not
limited to, analytical and specialized administrative duties to ensure
efficient office operations, also assisted in the oversight of the
organization's TDA.
Actively promote and ensure clear communication within the department and facilitate inter- departmental communication.
Perform other related duties as required and/or assigned.
Bickford Senior Living － Canton , MI
- Managed the acquisition, operation and accountability for WRAMC/NARMC/WRHCS
- installation self service copier program.
- Served as Contracting Officer Representative (COR) installation self service copier program.
- Familiarized myself with Interpretation, and coordination of all guidance and policy concerning manpower management and measure and have also taken steps to review the Manpower Management Program policies.
- Assisted in identifying positions, requirements and authorizations to determine man hours required to perform duties, tasks and projects. This required responsibility for business operations for planning, directing and controlling activities of the BRAC Program.
- Achieved saving government millions of dollars by consulting with vendor recommending decommissioning all 265 Xerox machines including removal of all hard drives and transferring 265 hard drives to DOIM to be degaussed. I was required to analyze all reporting matters to achieve this government savings.
- Initiated copier moves with vendor.
- Conducted copier inventories and maintained copier hand receipt.
- Received processed all written copier requests for copier repairs from tenants, copier moves, arrange moves, coordinated with Security Manger for copying of classified material.
- Conduct monthly meter read, maintain inventory log of copier. Investigate copier complaints. Provide both written and oral presentations to my supervisor and communicate with vendor on same.
- Reviewed forms and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements. Assisted other Management Analyst in conducting cost analysis studies on Department of the Army, military, civilians and contractors to determine the best course of action when determining manpower needs and cost benefits.
- Developed and implemented records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Interviewed personnel and conducted on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. Provided both written and oral reporting to my supervisor for confirmation.
- Developed manuals and trained workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Designed, evaluated, recommended, and approved changes of forms and reports. Gathered and organized information on problems or procedures.
- Analyzed, gathered and reviewed data in order to assist in make managerial decisions on manpower, supplies and equipment.
Walter Reed Army Medical Center － City , STATE
- Assisted in producing products for analysis of reporting which supported both planning and execution. Interviewed and screened complainants requesting assistance or action from the Inspector General to determine the facts/circumstances/basis for their complaints. Referred personnel to other command elements with problems not appropriate for the IG.
- Researched, compiled, summarized, and analyzed information to formulate correspondence and responded to various inquiries from internal and external customers.
- Utilized company personnel at all organizational levels to gather information to prepare reports.
- Screened mail and callers, responded to and routed inquiries to appropriate personnel as necessary; determined importance and priority of various issues and determined what major issues should be brought to the attention of the department head and/or department members.
- Handled highly confidential, sensitive and/or critical information, files, records and reports.
- Performed a variety of confidential and administrative duties.
- Received visitors, telephone calls, and initiated processing of complaints for walk-in
- Education
- and telephonic complainant of Department of the Army matters.
- Performed advanced word processing and desktop publishing to include complex presentations, reports, spreadsheets and graphs; transcribes information of a technical, confidential and/or sensitive nature.
- Assisted with travel needs and independently coordinated travel arrangements. Provided administrative support to everyone in the office that includes typing, ordering supplies, transcribing investigations and interviews.
- Managed, monitored and ensured IG complaints were entered in the IGNET (Inspector
- General Network).
- Reviewed forms and reports, and confered with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Conducted Independent Investigations
- Provided assistance to Soldiers, family members, DA civilians
- Prepared written reports
- Planned and conducted Inspector General inspections
JOB RELATED TRAINING: Inspector General Training, Acting Inspector General Course, Inspector General Network Database Course, Preparing and Managing Correspondence, Military Army Record Keeping System, Customer Service Training, Effective Time Management, Quality Improvement Course, Fundamental of Writing, Proofreading Course, Army Records Information Management System (ARIMS)
- Planned and executed all aspects of major office headquarter move.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Developed and implemented employee manuals outlining proper office policies.
- Served as key contributing member to Leadership team.
- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Answered multiple phone lines, transferred calls to corresponding departments.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- HONORS/AWARDS:
- Achievement Medal for Civilian Service
- Special Act Award,
- Civilian of the Quarter
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- Management Analyst Manpower - GS-0343-09
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