Passionate Major Account Manger skilled in establishing strategic relationships and mutually beneficial partnerships with a diverse customer base. Key areas of expertise are customer retention, contract negotiations and increased revenue.
Developed relationships with owners and managers that has allowed a 98% customer retention.
Leveraged the customer relationship to increased sales and profitability.
Negotiated long term contracts.
Introduced products with higher profitability.
Full P&L responsibility, seven direct reports, 210 employees over 3 shifts. The Tacoma division was the largest and most diversified of the five divisions nation wide with sustained annual sales of $13MM.
Customer Service and customer retention. Course work in; Dealing With Difficult People, Motivating the Under Motivated and Managing with Integrity.
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