I am seeking a position within the parameters of my career goals, where my years of experience in; Hospitality, Customer Service, Event Production/Management, Brand Sponsorship as well as the creation of Marketing Campaigns/Strategies will be the basis for expansion and advancement all around. Charismatic and knowledgeably persuasive Events Manager/Producer offering expertise in planning, budgeting and producing experiences.
Sensitive to cultural diversity
Proven leadership skills
Staff scheduling knowledge
Works well under pressure
Ability to handle fast-paced environment
Maitre'D/Check-In/Reservationist/Host10/2015 to CurrentBuddakan, Starr Restaurant GroupNew York, NY
Greet & Interact with the restaurant guests
Plot the floor for incoming reservations
Check In Guest & Anticipate Walk In wait times
Walk guest to their table & aid in creating the experience with knowledge of the restaurant, decor and food
Ensure all guests have an exemplary dining experience
Anticipate guest needs
Checked the quantity and quality of received products
Actively take and process reservations
Make confirmation calls for upcoming reservations
Answer incoming calls and questions
Advanced knowledge of Opentable
Trainer for new staff
Director of Events07/2014 to 09/2015Petit Ermitage HotelWest Hollywood, CA
Solicited new corporate contracts, partnerships and client contracts
Responded to all guest/client event inquiries
Created on brand marketing strategies & campaigns targeted towards a select demographic
Designed in house marketing materials, sales & outreach plans
Consulted, Guided, Planned & Prepared all event details with client
Verified & evaluated any local events that could impact or impede the client's guest
Created; BEO's, Valet instructions, Menus, Proposals, Contracts, Open Table interface reservations, Opera Room & Event Set-Up for hotel staff guidelines
Lead daily & weekly meetings to communicate all BEO info to staff and floor managers
Created and maintained relationships with previous clients, hotel guest and competition set contacts
Contacted & connected with potential business through cold call appointment set ups and attending area networking & social events
Hands on for Special Events and Large Events; organize set up schedule, food & beverage packages, decor, staffing and outside vendors
Assisted with floor needs during event and managed all FOH & BOH to ensure event success & standards are met
Managed & schedule the restaurant staff BOH & FOH for events
Met & exceeded yearly revenue of $700,000
Redesigned catering & space rental packages
Trained existing & new F&B staff on event procedures
Created SOPs for Event Procedures
Worked with high profile clients, celebs and brands; Coachella Music Festival, Dior, BBC, Wilhelmina, Giuseppe Zanotti, Complex Mag, Delta, UTA, WME, Studio 189, Maison de Mode, Go Priv!, LA Masters, RocNation, C Magazine, E!, CBS and more...
Events Producer01/2011 to 05/2014D.B.A Girl Charged ProductionsWest Hollywood, CA
Met with potential clients to create and conceptualize ideas, themes and goals for their Special Event.
Created proposals, budgets, event timelines and contracts for client events.
Met with and managed all venue and outside vendor contracts Solicited all brand and sponsorship contacts, meetings & relationships.
Managed assistants in properly corresponding with clients.
On site management of client events with a vendor schedule, etc.
Handled any on site issues or problems
Trained staff on the ins and outs of audio visual equipment set up and execution; proper alcohol service & proper permitting rules for clients & special events
Prepared any social media marketing press tools, press list and VIP guest list
Created strategies designed to deliver on objectives and goals
Partnered with Sales team to develop pre and post event/program strategies to ensure sales success
Collaborate with creative team to define a schedule of needs and execute against that plan
Partnered with our PR agency and internal PR team to generate media interest and attention that drive new clientele
Produced and distributed valuable research and insights pieces for prospective interest and client satisfaction
Oversaw development of comprehensive timelines, deadlines and calendar
Defined and implemented a measurement program to assess the effectiveness of marketing tactics and optimize for greater performance
Lead marketing & events teams in their execution of all events and promotional programs and tactics across our brand platforms
Defined strategies and approaches for proactive outreach programs to build relationships for Brand sponsorship
Development (Events) Coordinator 11/2007 to 12/2010Lambda LegalLos Angeles, CA
Produced, planned & provided oversight for 10-15 annual fundraising events yearly and our most profitable event The West Coast Liberty Awards garnering over $600,000 in profits annually
Created sponsorship packets to generate potential large financial sponsorship relationships and offset event cost.
Orchestrated all in house mailings and invitations, design etc.
Provided direct support for the leadership Board of Directors; as well as staff by creating goals, budgets and developing event timelines.
Contacted & negotiated venues and/or event space contracts.
Created programs and other promotional material and coordinated all aspects of solicitation.
Sent post-event thank you letters to event donors in coordination with the major gifts officer.
Tracked income & expenses for events to ensure that budget goals are met as and not exceeded.
Identified, secure & confirm all vendors for events and manage their contracts.
Organized volunteers for events as well as supporting those events with other staff.
Created event forms, request insurance certificates, proper permitting and file intent/revenue forms with the city of LA.
Supervised/Assisted the office manager in all facets of running the various drives: prospects, employees, office organization, phone, fax, email.
Bachelor of Science2006Coastal Carolina UniversityMyrtle Beach, SCDouble Major in Biology & Health Promotion with an emphasis on communication