I am a positive self-starter with proven effective skills in communication, organization, time management, on a team and individual basis. I have a solid work history, always dependable and able to overcome any obstacle to ensure success.
Quickly able to establish rapport
Expert in MS Office / Mac Operating systems - computer literacy
Excellent written/ oral communication skills
Office/ team management
Recruiting/ developing talent
Maintenance Management Specialist, CorporalJan 2013 - Current United States Marine CorpsSan Diego, CA
Provide advice, guidance, and assistance to the equipment commodity manager, the maintenance commodity manager, and maintenance personnel who work to run programs and ensure policies and procedures are adhered to.
Analyze maintenance management functional areas like equipment maintenance and material.
Analyze data on a number of reports highlights are shared with supervisors to help identify our level of operational readiness and efficacy of new and existing programs.
Insurance AgentOct 2012 - Current Liberty Mutual Insurance GroupIrvine, CA
Exercise many skills to ensure the office is selling effectively.
Sell insurance to customers- an attestation of persistence and my personable demeanor - creating engagement practices to channel multiple sales a day and for the future
Work to create a cohesive team environment to promote successful sales, underwriting, and account management by meeting daily to plan for the day, weekly and monthly to recap progress to date and address challenges.
Establish and maintain strong client relationships by communicating effectively and in a timely manner, including sending correspondence like thank you letters for referrals and birthday cards, for example.
Resolve online system errors and communications issues.
Responsible for building a strong team - acquiring and training talent.
Keep accurate client, compliance and financial records.
Utilize a strategy and plan regularly to ensure efficacy.
Support clients with their insurance needs, communicating with them in a variety of ways, including in-person meetings, phone, email, and fax.
Insurance AgentMar 2008 - Oct 2012 State Farm Insurance CompaniesIrvine, CA
Attained State Farm agency status successfully by passing a comprehensive Agency/ Management course after a XXX month selection process and appointment.
Training included developing managerial process, sales technique, licensing.
Established an office, team and XXX necessary to open an office.
Lead claims investigations and evaluated causes of a given loss before being promoted to agent.
Assessed claim values and determined if a claim should be escalated to a specialty department.
Tasked with the implementation and training of the newly revamped software suite for the department.
In day to day duties, would work directly with customers and claimants to resolve the claim and any complaints or issues that arose, providing a concise and clear explanation of the legal contract, rights and standards set forth by the [SPELL OUT] DOI, [SPELL OUT] CCRs for each case.
Adhered to all required compliance for records and documentation necessary and resolved [above/more than 99%] of claims successfully in an always pleasant and professional manner.
TherapistFeb 2007 - May 2008 Center for Autism and Related DisordersSan Juan Capistrano, CA
Created and implemented complex behavioral and intervention programs based on patients needs.
Provided patient therapy 1:1 or in a clinical setting collaborating with a group of therapist each with a specialty corresponding to the patient's needs (speech pathology, occupational etc.).
Reviewed patients progress, making changes to their program as needed to help support patient's progress, keeping meticulous client documentation to support improvement.
Customer Service TellerJan 2006 - Feb 2007 Wells Fargo BankLadera Ranch, CA
Worked to serve customers' financial needs, such as withdrawals, deposits, and wire transfers.
Within XX months attained gold level sales designation as the staff member with the highest level of customer satisfaction in the branch due to my ability to engage customers, listen to their needs and provide appropriate solutions.
Given my performance and dependable nature, my authority limits increased, namely the ability to reverse fees for customers from XXX to XXX.
Bachelor of Arts: 2008 University of CaliforniaIrvine, CA
Associates: Psychology2008 Saddleback CollegeMission Viejo, CA Psychology