Customer-focused Representative with a capacity to troubleshoot issues to ensure customer satisfaction.
Skilled customer representative committed to addressing customer concerns with speed, accuracy and professionalism.
Managed call flow with up to 150-200 calls in queue per minute.
Process machines to make plastics tubes, create labels for specific tubes, labeled all tubes, inspect tubes before packing for shipping,piece work made 10,000 plus pieces a night.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Giving daily care toddlers and infants,assisted in cleaning and feeding, changing when needed also taught daily learning activities such as ABC's colors and numbers for those of age.
Worked in an outbound call center making up to 200 calls daily. Spoke to customers of Capital One with delinquent balances demanding payments . Skip traced customers that were unable to be located using different internet websites. Documented each account after speaking with anyone in regards to the customer's account.
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