Knowledgeable and dedicated customer service professional with extensive experience in Information Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Honor Graduate at the Digital Master Gunner course which was comprised of Battle Command Common Services System Call Manager MIDT Servers Configuring routers and switches from October 4th – November 9th 2010
Commendation for quickly setting up a brigade with accounts and services in Kuwait and Baghdad from August 21st, 2009 – September 20th, 2010
Received Army Achievement medal for setting up user accounts, computers and SNMPC monitoring system for a network of over 679 personnel for a seven-month exercise
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