Assisted customers with store and product complaints as well as billing related issues. Guaranteed positive customer experiences and resolved all customer complaints. Increased store sales and developed new customer prospects or referrals. Kept abreast of rapidly evolving technology. Participated voluntarily in various training courses designed to support achievement of production goals for the department as a whole. Consistently met and exceeded department expectations for productivity. Received multiple Employee Performance Awards after maintaining record sales. Customer retention specialist trained.
Successfully led key projects as a SME which resulted in increased productivity as well as departmental morale.
Assisted in educational and motivational enhancement for at risk children.
Applied the positive reinforcement method to redirect negative behaviors.
Assisted 20 children per station during small group learning periods.
Conducted small group and individual classroom activities based on differentiated learning needs. Organized and drove children to field trips to local parks, fire stations, museums, zoos and a number of other places of personal and educational enlightenment. Helped prepare daily lesson plans for activities and lessons.
Managed personal route as related to the sales and servicing of parts cleaning machinery used for the automotive industry. Provision and disposal of chemical solvents (chemicals) used in automotive and dry cleaning industry and in compliance with all state and federal regulations, including proper placarding of various transport vehicles and appropriate weigh station procedures. Hazardous waste handling certified and CDL with air brake certification licensed (Expired). Currently Chauffeur licensed.
Dually enrolled in course while attending High School, in consideration of a career in Aviation or Aerodynamic Engineering
Studied relative aspects of the chemical engineering field and passed required core courses associated with the major as well as Calculus with Analytic Geometry I, II & III. Differential Equations, Linear Algebra & Linear Analysis, General & Organic Chemistry. Computer Programming for Engineers.
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