WORK IN A CHALLENGING ENVIRONMENT WHERE I CAN USE MY SKILLS AND CUSTOMER SERVICE ABILITIES TO CONTRIBUTE TO A BUSINESS, COMPANY OR ORGANIZATION.
Lumper June 2014 to CurrentBlackhawk Moving and Storage － Sycamore, Illinois
Stressful, fast paced environment with customers.
Successfully managed coworker and customer relations.
Assembly and dis-assembly of all types of furniture.
Mentored junior team members, providing guidance on proper techniques and safety.
Continually cleaned work areas and equipment.
Hooked and unhooked trailers from the tractor and converter dollies. Delivered customer orders to homes and places of business within established time frames.
Interacted with customers and vendors in a friendly and timely manner. Checked load accuracy and stability before each trip.
Lifted freight and other objects of various shapes, sizes and weights up to 200 pounds.
Notified supervisor of any customer or delivery problems.
Certified that waste, supplies and material handling equipment were secured prior to operating vehicle on public highways.
Supervised material flow, storage and global order fulfillment.
Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Banded, wrapped, packaged and cleaned equipment.
Packed containers and re-packed damaged containers.
Waiter August 2006 to February 2013Oak Crest Retirement Center － DeKalb, Illinois
Head waiter August 2006 to February 2016Oak Crest Retirement Center － Sycamore, Illinois
Reported to the Kitchen Supervisor with responsibility for all wait staff.
Assisted host or hostess in greeting, seating and thanking guests.
Presented and explained menus to customers - Answered queries regarding menu items and informed them of daily specials.
Took food/drink orders.
Recommended wines to customers - Professionally served wines according to the customers' selection.
Some bartender skills.
Worked closely with restaurant staff to ensure that orders were served in an efficient manner and that orders were assembled properly in the kitchen and delivered to customers in a timely manner.
Verified customer satisfaction.
Presented desserts upon completion of main meal.
Trained new staff regarding the restaurant's procedures, culture and practices.
Worked with staff members to provide team oriented service.
Answered phones to take reservations or to-go orders.
Coordinated the wait staff through all important social gatherings.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Assisted guests with making menu choices in an informative and helpful fashion. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Delivered exceptional, friendly and fast service. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Effectively used items in stock to decrease waste and profit loss. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Regularly cleaned host stand and buffet area. Actively complied with all health department regulations and rectified issues immediately. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Hand-washed dishes and glassware thoroughly. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Sprayed all racked items with hot water to loosen and remove food residue. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Provided high quality service. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Stocked and maintained silverware, linen and condiments.
Associate of Science degree : 2010Kishwaukee College － Illinois, United StatesCPR, Heimlich maneuver, food safety, hygiene, and fire prevention training every year.
Excellent communication, interpersonal skills, CPR, customer satisfaction, excellent customer service, food safety, leadership skills, Microsoft Word, supervisor, phones