Dynamic, Bilingual (Spanish), sales professional with years of experience in boosting profitability and performance through high-impact sales.
Built excellent rapport with all customers, resulting in returning customers, customers through referrals, yeilding an exponential increase in annual revenue in 2016.
Took leadership role in management operations in addition to ensuring customer satisfaction.
Notable success in analyzing customer needs, up selling on hand product to maximize sales.
PowerPoint, QuickBooks, Excel, Word, OneNote, Works, Outlook and Shop Key proficient.
The Home DepotJune 2015 to February 2016Lumber Sales Associate Mt. Pleasant, New York
Received special recognition for excellent customer service, providing expertise in construction and building materials.
Operate manually propelled lift for inventory.
Central Ave NissanJuly 2014 to October 2014Sales Representative Yonkers, New York
Matched clients to the vehicle the best suites their needs
Maximize sales daily by regularly approaching walk-in customers, d clients and building relationships with prospective customers; promote new products and keep informed of sales events. Utilize client-centric approach to assess client needs and demonstrate how product's features, functions, and benefits meet needs. ((Find best fit))
Build rapport with new customers to maintain key client relationships to successfully sell vehicles
Showed customers how to use acquired vehicles after delivery.
Maintained contact with existing customers through meeting, emails and by phone.
Classic AudiSeptember 2007 to March 2008Eastchester, New York
Full inventory knowledge.
Provide excellent customer service.
LifeguardJune 2006 to September 2007
Red Cross Certified CPR & First Aid.
Manage water pH balance.
August 2005 to December 2005Waiter
White Plains HondaWhite Plains, New York
Lot attendant for high volume new car dealership September 2006 - 2007.
Demonstrate features to new car owners.
Assist in pre-delivery inspections.
Bara Management; Granada Crescent Condominiums Pool.
Westchester Community College2015New York State EMS certification courseValhalla, New York
Mercy CollegeAssociates Degree: BusinessDobbs Ferry, New YorkBusiness
September 2012Completed coursework towards International Business
Archbishop Stepinac High SchoolHigh School DiplomaWhite Plains, New York, United States
June 2006NY State Regents Exam Certificate,
Trained in Emergency Medical Services by the state of New York
*Red Cross CPR & First Aid certified (2015)
*HAZMAT Certified through Homeland Security
*NIMS ICS 100 & 700 certified through FEMA
Bilingual in English and Spanish
approach, balance, Conflict Resolution, CPR, Client, excellent customer service, delivery, English, features, First Aid, Forklift, International Business, inventory, Team Building, Leadership, Listening, Excel, Outlook, PowerPoint, Microsoft Word, Works, Negotiation, organizational, outside sales, Persuasion, Problem Solving, QuickBooks, rapport, Sales, schematics, Spanish, phone