Loyalty Champion, Front Office Manager, 05/2013 to Current Holiday Inn Express & Suites – Henderson, Texas Make reservations and room blocks for groups. Provide information about the Henderson area to guests. Handle payments for rooms and Accounts Recievable. Keep employees up to date on IHG Rewards Club. Operate Opera Software. Hotel Systems Administrator. Place orders for the hotel. Keep in contact with vendors. Send daily paperwork to corporate. Keep track of labor for the hotel. Recruited and trained new members of the guest service team. Resolved service-related problems in a timely manner.
Guest Services Manager, 01/2010 to 05/2013 Best Western Inn of Henderson – Henderson, Texas