Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries.Addressed billing and service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues. Increase revenue and loyalty by retaining current services highlighting the value and up selling additional services and products.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.
Lead in call center helping representatives with customer issues. Helped improve accuracy of information for student loan holders. Kept detailed notes of each conversation on customer accounts.
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