I am a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Also a Call Center Representative versed in customer support in high call volume environments. Great computer skills and telephone etiquette.
Managed call flow with up to 20 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 3 months in a row.
Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Cleaning rooms of residents, and business offices. greeting and helping the residents and the families.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Making high volume calls on behalf of Verizon to existing customers to up grade their service, and help with problem solving. Formulated and enforced Service Center policies, procedures and quality assurance measures.
Door to door, and cold call appointment setting for local re-modeler company. Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Greet and assist customers, Collected customer feedback and make process changes to exceed customer satisfaction and improved customer ratings
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