Optimistic and driven Program Manager adept at cultivating and directing high-performing teams and developing constructive relationships with a wide range of business and community partners.
Promoted to Low Income Home Energy Assistance Program Manager after three years of employment.
Supervised up to 12 intake workers and counselors in a program serving more than 8000 low-income households
Successfully trained staff in program database, policies and procedures while focusing on minimizing errors and generating positive results.
Reduced number of applications processed outside of mandated timeframe from 15% to less than 1%.
Represented the agency to government and funding sources at meetings and conferences.
Determined client eligibility for benefit programs and services.
Evaluated team member performance and offered constructive feedback.
Processed payroll, electronic deposits and employee pay adjustments.
Updated confidential employee banking information with accuracy and speed.
Accurately entered procedure codes, diagnosis codes and client information into billing software.
Verified that information in the computer system was up-to-date and accurate.
Compiled statistical information for special reports.
Responsible for procuring equipment, Internet service and software needed for ten classroom teachers to report mandated student outcomes.
Instructed through lectures, discussions and demonstrations in data entry of student enrollment, progress and meal tracking.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Member of Phi Beta Lambda Business Fraternity
Student Government Representative
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