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Lora Lee Sole Creator Resume Example

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LORA LEE SOLE CREATOR
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Responsible employee well versed in multiple customer service areas. Ability to engage and build strong relationships with all levels personnel and management from small to large scale organizations. Critical thinker, manages well under challenging timelines, team member, able to work with minimal supervision. It is my desire is to continue and advance my professional career in a support service capacity where my communications and electronics industry which include, analyzing, effective problem solving, working in a team environment, and employing strong organizational skills necessary to provide excellence in customer service to promote and advance the mission of my prospective employer.
Core Strengths
  • Customer service expert
  • Telecommunication skills
  • Invoice processing
  • Inventory control familiarity
  • Large cash/check deposits expert
  • Store maintenance ability
  • Opening/closing procedures
  • Energetic work attitude
  • Courteous demeanor
  • Sharp problem solver
  • Seasoned in conflict resolution
  • Active listening skills
  • Adaptive team player
  • Visual merchandising proficiency
Accomplishments
Customer Assistance
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
02/2013 to Current
Lora Lee Sole CreatorForever Paws By Lora Lee － Pollock Pines, California
  • Custom fine art painter on a per project basis on a variety of subjects, but focusing on the celebration of domestic pets and their families, custom fire hydrant characters, and any other subject as requested in a variety of styles, ranging from realistic to abstract, using multiple media, such as watercolors, oil paints, or acrylics.
  • Sketching diagrams and illustrations Transforming raw materials into paintings, sculptures, illustrations and other works of art Managing creative projects from start to finish.
06/2009 to 08/2016
Event Specialist - SeasonalAmador County Fair － Plymouth, Ca
Seasonal position for events hosted by the Amador County Fairgrounds.
Maintain buildings set up and tear down tables, chairs, clean restrooms Customer interaction and satisfaction.
04/2005 to 10/2012
Customer Service / Technical Support Tier 1Verizon Wireless － Rancho Cordova, California
  • Assist new and existing customers with technical support and facilitating services necessary to provide guidance and direction for analyzing, troubleshooting, and resolving issues relative to various telecommunications equipment and accessories, and data plan services in a customer call center setting.
  • Direct customers to appropriate resources for assistance with resolving operating systems, software applications, data connections, file management, and functional equipment feature(s) issues and concerns.
  • Interpret and apply company policies and procedures for account activity and contract terms and conditions.
  • Process new service contract requests and make recommendations for upgrades to existing service plans, and equipment.
  • Maintain daily customer service activity logs utilizing Verizon's automated customer service databases.
  • Worked closely with Management, colleagues, and other representative call centers located throughout the United States to resolve client issues and concerns.
  • Provide assistance to potential and existing customers regarding available plans and services.
  • Negotiate equipment purchases.
  • Analyze requisitions and verify needs to determine types of system requirements and services necessary for client needs.
  • Follow-up and expedite outstanding service order requests.
  • Participate in and make recommendations for business process improvements.
  • Quotas calls per day, upgrades contact renewals and accessories sales, and daily customer satisfaction surveys.
  • Verizon Wireless Assistant to Sales Operations.
12/1997 to 04/2005
Customer Service/ Asscoicate to Sales Ops and Technical SupportVerizon Wireless － Citrus Heights, Ca
  • Sales and store operations providing customer service in a retail environment.
  • Providing frontline support and guidance to potential and existing customers relative to the procurement of various telecommunications equipment, accessories, and services.
  • Provide direct, face-to-face customer support and guidance relative to available product and services.
  • Interpret and apply company policies and procedures for account activity and contract terms and conditions.
  • Maintain and monitor daily inventory counts.
  • Verify the accuracy and completeness of requisitions for materials and services.
  • Shipping, receiving, and other inventory activities.
  • Reconcile daily cash register balances, deposits, and receipts.
  • Responsible for daily facility store opening and closing.
  • General record keeping.
  • Set up and tear down promotional product displays
Educational Background
Associate of Arts: General StudiesLos Rios Community CollegeEl Dorado CenterGeneral Studies currently attending
General StudiesStrayer UniversityGeneral Studies
1991
Red Bluff Union High School － Red Bluff, California
Skills
acrylics, art, business process, Call Center, cash register, closing, interpersonal skills, client, customer satisfaction, customer service, Customer Service Specialist, customer support, databases, direction, doors, file management, fine art, functional, Inspects, inventory, Inventory Control, notes, Managing, materials, access, mail, works, Monitors, oil, operating systems, painting, painter, policies, procurement, receiving, record keeping, repairs, Retail, Retail sales, Sales, Shipping, Sketching, surveys, takes messages, Team player, tear, technical support, Tech Support, telecommunications, telephone, troubleshooting, upgrades
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Resume Overview

Companies Worked For:

  • Forever Paws By Lora Lee
  • Amador County Fair
  • Verizon Wireless

School Attended

  • Los Rios Community CollegeEl Dorado Center
  • Strayer University
  • Red Bluff Union High School

Job Titles Held:

  • Lora Lee Sole Creator
  • Event Specialist - Seasonal
  • Customer Service / Technical Support Tier 1
  • Customer Service/ Asscoicate to Sales Ops and Technical Support

Degrees

  • Associate of Arts : General Studies
    General Studies

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