Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Detail-oriented data analysis
Enthusiastic yet professional demeanor
Effective public speaker
Logistics ManagerJan 2014 - Current Splintek Inc.Kansas City, MO
Determined the most cost-effective procedures and routes for shipments.
Translated business needs and priorities into actionable logistics strategies.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Monitored the workshop work flow for 30 employees.
Coached 30 other employees and assisted with quarterly performance reviews.
Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
Civil Operations OfficerMar 2011 - Jan 2014 Illinois National GuardSaint Louis, MO
Led a multidisciplinary program that served over 100,000 abused and neglected children and adolescents.
Enlisted the support of volunteers and collaborated with businesses and community groups.
Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model.
Monitored team performance, including developing performance improvement plans and recommending achievement awards.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Recruited community members for projects and activities.
Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders.
Addressed and resolved neighborhood problems and complaints in a tactful and timely manner.
Senior Mortgage ManagerJan 2007 - Oct 2011 Wells Fargo Home MortgageBettendorf, IA
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Reviewed and edited loan agreements to ensure accuracy.
Supportively directed a team of 15 Relationship Managers.
Recommended loan approvals and denials based on customer loan application reviews.
Maintained current loan and pricing information on the online banking website.
Originated, reviewed, processed, closed and administered customer loan proposals.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.