Highly Motivated Account Manager focused on managing the demands of multiple existing customer accounts. Results-oriented individual who excels at providing customer needs and delivering solutions; and who believes consistency and dedication build the most successful business partnerships.
Responsible for effectively managing a portfolio of accounts and creating strategies to develop and expand existing customer accounts. Good eye for detail, sharp, and poised. Increased sales volume by adding new accounts in the assigned territory which resulted in an increase in monthly sales.
Ranked in top percentile of representatives in the Northern NJ region. Responsible for chain of custody, delivery, scheduling, and security of medical records. Promote strong partnerships through delivery of optimum levels of customer service.
Responsible for sale of janitorial supplies in the central New Jersey region. Research and evaluate market conditions, trends, competition and marketing strategies. Negotiate and finalize terms on contractual sales agreements with clients. Secure cost-effective purchase agreements and maintain systematic record keeping of product data.
Maintained an average close ratio of 80%. Attained company-wide recognition through receipt of the Quota Buster Award for exceeding sales goals in 1992 and1996. Ranked twice within the President's Club for generating a 20% increase in sales within two 12-month periods. Expanded client base from 430 to 590 accounts. Acquired and managed major accounts such as the City of Newark, local government and educational sectors. Handled account management for service industries in trucking, distribution, manufacturing, and food.
Identified and developed a new target market with efforts resulting in a 60% close ratio. Generated $250K in revenue for a division marking a low-ticket product line. Designed and implemented improved sales/marketing support programs which enhanced efficiency of order processing and distribution activities by 100%. Reduced associated costs by more than $50K and elevated levels of customer satisfaction. Created market specific training programs effective in streamlining prospecting activities, contributing to a closing rate of four out of five prospects. Very effective and efficient in stimulating referral business.
Developed and implemented a fleet and traffic program designed to control tax, licensing, and assessments in 50 states. Responsible for budget and appropriations of over $3 million. Coordinated operations including scheduling and preventive maintenance and optimized inventory control.
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