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Logistics Analyst / Program Analyst Support Resume Example

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LOGISTICS ANALYST / PROGRAM ANALYST SUPPORT
Executive Summary

Military-trained leader and manager offering more than 20 years of experience in administration program management, human resource management, training and development, records and organization management. Forward-thinking team player seeking a position in program management with progressive organization.

Education
Bachelor of Arts: Human Resource Management2012Strayer UniversityCity, State, US
Certifications

Defense Acquisitions University Certifications:


  • Information Assurance (IA) for Acquisition Professionals (CLE025)
  • Fundamentals of Systems Acquisition Management (ACQ101)
  • Basic Software Acquisition Management (SAM101)
  • Cost Analysis (CLB007)
  • Contracting for the Rest of Us (CLC011)
  • Introduction to Earned Value Management (CLB016)
Skills

Leading Change: Ensures that all implications are identified, weighed, and considered in discussions; Contacts other agencies and organizations to obtain information and models for managing various veteran issues. Identifies and resolves problems that are barriers to achieving goals. Formulates, interprets, and communicates long-range principles, policies, and objectives for the veteran employment program.


Data Documentation: Promotes the use of innovative technologies to ensure data and records are accurate, secure, properly managed and readily accessible. Manages user expectations and perceptions, and is responsible for instituting a culture that can accept evolutionary change and system enhancements.


Results Driven: Maintains regular written and oral communication with technical and management personnel. Employs highly developed negotiation skills and experience in cultivating strategic business partnerships. Utilizes hands-on training, conducts functional performance evaluation, and aligns strategic directions through a focus blend of vision, leadership and experience.


Building Coalitions: Interface extensively with customers and stakeholders, as well as working with various Federal and State Agencies which include the Department of the Navy and the Department of Defense.


Technical Skills: Expert in Microsoft Office applications to include document creation/modification using Word, presentation creation using Power Point, budget maintenance in Excel, and database utilization using Access; Resource Development, Organizational Systems; Mediation, and Facilitation, Strategic Partnership/Networking.

Professional Experience
Logistics Analyst / Program Analyst Support03/2010 to CurrentCompany NameCity, State
  • Provided system administration, Information Technology (IT), and training and development support for the United States Marine Corps (USMC) Program Manager for Information Systems and Infrastructure (PM-ISI).
  • Provided program management team with guidance and recommendations for implementing DTS training initiatives throughout the USMC.
  • Assisted DTS administrators and end users with detecting and reconciling DTS travel pay discrepancies and tax issues.
  • Conducted weekly briefings with software engineers, programmers, and the Department of Defense Program Management Office for DTS (GS14 and above) to discuss Cognos issues and troubleshooting processes.
  • Facilitated primary help desk support and end-user training to more than 234,000 military and civilian employees in the United States and abroad.
  • Evaluated and identified Defense Travel System (DTS) training program needs, developed, maintained and implemented a standardized DTS training curriculum based on the needs of all USMC organizations, which included end-user/instructor training guides and resource materials.
  • Independently developed individual powerpoint training presentations for commands requiring specific or unique DTS training.
  • Assisted Headquarters Marine Corps Manpower and Reserve Affairs and Programs and Resources Department with developing DTS business rules and directives by researching and providing guidance on current DOD travel regulations and providing DTS subject matter expertise.
  • Demonstrated professional communication and outstanding customer support skills by independently facilitating training and presenting the use of DTS software six times per year to an estimate of 50-100 employees per class.
  • Utilized templates provided for the Personnel, Partnering Systems, and Management Information Systems (MIS) to retrieve reports and perform a data analysis for accuracy and comparison to the legacy reporting system.
  • Employed excellent interpersonal and critical thinking skills when liaising with DTMO on behalf of USMC DTS end-users. Communicated user occurrences of system problems which required escalation to the Department of Defense DTS Program Management Office (DTS-PMO) or DTS software engineers.
  • Maintained a 98 percentile first-call resolution by troubleshooting and identifying DTS problems and unexpected results or process flaws, recommending immediate problem solving solutions or alternate methods to resolve.
  • Utilized Numara Footprints service desk automation software and Microsoft Excel to input and organize data for over 300 customer support request monthly and effectively manage the time spent on each request received via phone, email or in person.
  • Tracked over 7,000 help desk support request annually ensuring consistency and accuracy in the data entries.
  • Independently conducted weekly briefings with software engineers, programmers, and the DTS-PMO to discuss Cognos issues and troubleshooting processes.
  • Researched, recommended and assisted in the review of performance metrics data during Cognos system upgrades.
  • Examined the standard operating procedures developed by programmers for the proper use of Cognos reports and provided feedback for updates.
  • Provided DTS administration and support to approximately 200 employees per month by entering critical data for user account profiles, resetting user IDs, or receiving and detaching profiles in DTS for end-users to ensure timely computation of travel entitlements and prevent travel pay discrepancies.
  • Maintained data integrity by running queries, retrieving reports and analyzing data in support of DTS metrics for the organization.
  • Assisted senior management with centralizing, tracking and prioritizing the DTS System Problem Reports (SPR) list for resolutions and incorporation into future maintenance releases.
  • Tracked software updates and communicated with customer and users to ensure continuity of DTS operations and support business needs.
Administrative Manager05/2003 to 12/2009Company NameCity, State
  • Travel Program Manager, managed all aspects of travel to include authorizations, vouchers, passports, travel briefs, country clearance requests and a travel budget of $1,500,000.00.
  • Processed over 1,000 sets of orders and vouchers annually in the Windows Automated Travel Order System (WINATOS) Plus and DTS.
  • Advised and provided guidance to personnel on travel regulations and policies.
  • Developed and maintained command travel regulations, policies, instructions and notices.
  • Developed and analyzed data from travel reports which captured past, present and future travel dates, outstanding travel vouchers, budget, profile, and accountability information.
  • Developed powerpoint presentations and briefed the Commanding Officer and department heads on the status of the travel program; providing details on changes to the program, recommendations for intervention with outstanding travel documents or increases in the travel budget when necessary.
  • Government Travel Charge Card (GTCC) Program Manager, oversaw GTCC application issuance process.
  • Reviewed GTCC accounts to ensure current listings of account names for all account holders.
  • Performed GTCC account maintenance and GTCC audits and policy compliance reviews.
  • Provided assistance to cardholders as the CITIBANK (card vendor) liaison; activated and deactivated cards, increased and decreased card limits.
  • Monitored GTCC account activity and managed delinquencies to ensure appropriate actions were taken to mitigate suspension or cancellation by the vendor.
  • Briefed Commanding Officer and department heads on misuse of the card, cardholders with unusual spending patterns, delinquency rating and pending charge-offs / write-offs.
Ship's Secretary02/2000 to 05/2003Company NameCity, State
Security Specialist01/1998 to 02/2000Company NameCity, State
Administrative Assistant12/1994 to 01/1998Company NameCity, State
Affiliations

National Society of Collegiate Scholars

Additional Information

Active Secret Clearance

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Logistics Analyst / Program Analyst Support
  • Administrative Manager
  • Ship's Secretary
  • Security Specialist
  • Administrative Assistant

Degrees

  • Bachelor of Arts : Human Resource Management 2012

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