I am 24 years of age and just recently graduated from Xavier University with degrees in Political Science and Natural Science. I am currently studying for the LSAT and have plans of attending a prestigious university in the Fall of 2021. I am extraordinarily passionate about law and am goal oriented. I am looking to gain knowledge of corporations and firms in order to be the best possible corporate lawyer I can be when I graduate from law school. I am a sponge when it comes to learning and learn new skills very quickly. Above all else, I am passionate about whatever I do.
At Total Quality Logistics (TQL), I was responsible for building my own book of business, managing my book of business, negotiating and hitting goals. In order to build my own book of business, I had to make phone calls to businesses in order to convince them that I, and TQL, were the best option to handle all of their logistical needs. Calling out, I had to be myself and be likable in order to build rapport. Gaining customers was not a sprint, it was a marathon that required me to take notes from previous conversations and stay persistent in order to gain clients. Managing my own book of business included me keeping my clients happy by booking the best possible carriers that would arrive on time to pick the commodities up, drive safely to the destination to avoid claims and arrive on time to the delivery location to keep things smooth. The negotiation part of working at TQL was mainly with carriers, so I could make the most possible money on each load for TQL. However, there was also negotiation in trying to gain loads from customers, so I wouldn't get undercut by another freight brokerage firm. Hitting goals was definitely the most important part of working at TQL because they would just fire you if you did not hit goals. I have so far been able to hit my goals and that is probably my favorite part of working at TQL. The pressure is what I live for.
As a pharmacy technician at CVS, my duties included filling prescriptions, entering in insurance, talking to insurance companies, providing unmatched customer service, stock prescriptions and assist the pharmacist with any duties that needed to completed. The responsibilities of filling prescriptions required a close eye to detail in order to give the exact amount of medication needed. Too much of the prescription would result in a loss for the pharmacy and too few would result in the customer being upset. Entering insurance information and talking to insurance required a close eye to detail and persistence respectively. You could not let insurance representatives walk all over you or it would result in the customer being upset. Providing unmatched customer service was by far the most important part. For a lot of people, going to the pharmacy is not a pleasant experience. It was my job to have a smile on my face, ask how their day was going and make sure they left with a smile on their face. It was my job to make going to the pharmacy an experience that was pleasant. Stocking prescriptions required knowing where everything in the pharmacy was, so the process would go quickly and everyone could get out on time. I was also responsible for helping the pharmacist with anything else that needed to be done. My main job, in assisting the pharmacist, was to deal with disgruntled customers. When I was working, the pharmacist knew she or he could count on me to help the customers that came in upset. Some customers would come in yelling, cursing and even in some cases crying. The pharmacist would pull me from whatever I was doing at the time to assist those customers and make sure they happier than they came in and knowing CVS has their back. Customer service was very important at CVS and talking to people is where I shine, so I was an exceptional worker there.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency. Managed inventory of dining room products, including condiments, linens and flatware. Applied proactive and resourceful nature to create pleasant guest experiences. Supported serving staff in delivering accurate and well-presented food orders.
Certified Pharmacy Technician in the state of Ohio.
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