LiveCareer-Resume

loctician resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Sales
  • Valid Alabama driver's license
  • Fluent in French
  • MS Word, Excel and Outlook
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Organization
  • Flexible
Experience
04/2016 to Current Loctician Stryker Corporation | Burlington, VT,
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
  • Managed books to keep track of income and expenses.
04/2018 to 09/2018 Customer Service Representative Upstate Cerebral Palsy | Fayetteville, NY,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered endless inbound calls per day and directed to individuals or departments.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Consulted with customers to determine best methods to resolve service and billing issues.
05/2013 to 02/2016 Direct Support Professional Stryker Corporation | Charlottesville, VA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted client with personal hygiene, mobility and transportation.
  • Partnered with interdisciplinary teams to implement care plans.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Checked mail, shopped for groceries and handled bill payments.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
03/2014 to 04/2015 Customer Service Representative Primrose School | Little Rock, AR,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Answered endless inbound calls per day and directed to individuals or departments when necessary.
  • Set up and activated customer accounts.
02/2009 to 08/2012 Daycare Teacher Crst International | Jacksonville, IL,
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Identified symptoms of emotional and developmental issues and alerted parents or guardians.
  • Read stories to children and taught painting, drawing and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Kept records of several students' progress, detailing behavioral, emotional, academic and social growth.
02/2008 to 02/2009 Customer Service Associate Ubs | Westlake Village, CA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
05/2006 to 01/2007 Team Associate Taco Bell | City, STATE,
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Rotated through series of different stations based on team needs.
  • Used proper safety procedures to load and unload materials and components.
Education and Training
Expected in to to Bachelor of Science | Counseling Psychology Oakwood University, Huntsville, AL GPA:
  • Honor Roll
  • Major in Psychology
Expected in to to Associate of Arts | Early Childhood Education Calhoun Community College, Tanner, AL GPA:
  • Major in Early Childhood Education
  • French Club Member
  • Choir Member and Scholarship
Expected in 05/2006 to to High School Diploma | Oakwood Adventist Academy , Huntsville, AL, GPA:
  • Yearbook Staff Member
  • Spanish Club
  • Lunch Coordinator
  • Class Secretary
Accomplishments
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Consistently maintained high customer satisfaction ratings.
Additional Information

Available upon request.

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Resume Overview

School Attended

  • Oakwood University
  • Calhoun Community College
  • Oakwood Adventist Academy

Job Titles Held:

  • Loctician
  • Customer Service Representative
  • Direct Support Professional
  • Customer Service Representative
  • Daycare Teacher
  • Customer Service Associate
  • Team Associate

Degrees

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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