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Lockbox Clerk Resume Example

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LOCKBOX CLERK
Professional Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Profile Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills
  • General Office Skills
  • Lotus Notes Computer Savvy
  • Customer Service
  • Problem Resolution
  • Experienced Manager
  • Accounting/Bookkeeping
  • Notary Public
  • Alpha numeric Data Entry
  • Novell
Work History
Lockbox Clerk, 03/2015 to Current
Bank of America
  • Responsible for performing general clerical duties to record and maintain customer accounts.
  • Open, extract, and process remittance payments for customers.
  • Perform accurate and timely input of data to include date, payee, and signature on client remittance transactions in accordance with department procedures and guidelines.
  • Encode items and balance deposit tickets to items and envelopes; performing quality checks to ensure all items are endorsed and encoded properly.
  • Process and deposit checks and invoices received by mail Review checks/invoices for special instructions given by customers.
  • Relay deposit information by phone/mail to lockbox customers to ensure account needs are met.
  • Process and prepare items for distribution to Image Item Processing or Transit Department.
  • Maintain records and processed documents.
  • Maintain customer confidentiality.
  • Collect daily totals to assist in completion of monthly reporting.
  • Compile reports according to standard operating procedures.
  • Able to identify and solve problems exercising good judgement as issues arise.
  • Sustain good verbal and written communication skills.
  • Assist with customer inquiries regarding lockbox operations.
  • Perform daily functions in a timely manner without jeopardizing quality and accuracy.
  • Assignment with Temp agency ended.
Lockbox Clerk, 10/2013 to 09/2014
Frost
  • Responsible for performing general clerical duties to record and maintain customer accounts.
  • Open, extract, and process remittance payments for customers.
  • Perform accurate and timely input of data to include date, payee, and signature on client remittance transactions in accordance with department procedures and guidelines.Encoding items and balancing deposit tickets to items and envelopes; performing quality checks to ensure all items are endorsed and encoded properly; processing and preparing items for distribution to Image Item Processing or Transit Department; and maintaining records or documents processed and compiling reports according to standard operating procedures.
  • The assistance with customer inquiries regarding lockbox operations and ensure deadlines are met by having all correspondence mail and work to the receipt area and log for pickup.
Medical Records Clerk, 03/2012 to 05/2012
Saint Joseph Medical Center
  • Maintained the patient record system.
  • Made changes in the system when necessary to ensure efficiency while adhering to regulation.
  • Initiated documents for follow-up actions to locate records.
  • Received and processed patient requests for copies of medical records.
  • Maintained a log of alnformation mailed and/or given to requestor.
  • Maintained card file ensured records were signed out/in properly.
  • Screened requests to determine what information was needed and if it should be released, and if any fees were involved.
  • Extracted information from in-patient and out-patient of requested information to reproduce record.
  • Prepared and maintained patiend case records, ensuring correct forms and other clinical documentation were included.
  • Periodically audit files for accuracy completeness, ensuring they were in compliance with regulations and policy.
  • Prepared administrative and activity reports.
  • Receive visitors and take telephone calls, referring to proper person or provide information requested.
  • Routed and distributed mail and other office communication to appropriate personnel.
  • Knowledgeable in office filing system and agency filing procedures.
  • Interfaced with authorized representative and outside agencies to verify patient's information.
  • Utilized a variety of databases and applications to verify applicant information.
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
  • Received and screened visitors.
  • Ordered supplies for entire office.Process an average of 500 patients on a weekly basis.
  • Assignment with temp agency ended.
MEDICAL RECORDS ASSISTANT, 01/2008 to 01/2009
GRADY HOSPITAL
  • Interfaced with authorized representative and outside agencies to verify patient's information.
  • Utilized a variety of databases and applications to verify applicant information.
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
  • Received and screened visitors.
  • Ordered supplies for entire office.
  • Process an average of 500 patients on a weekly basis.
  • Maintain open lines of communication between patients, physicians, staff, and laboratory personnel.Scheduled patient's medical screenings and follow up to obtain results.
  • Responded to priority issues to ensure prompt referral of urgently needed medical care.
  • Knowledgeable of medical records procedures, methods, and requirements to perform a range of medical records clerical assignments.
  • Knowledgeable of regulatons, policy and procedures to establish, maintain, and properly dispose of medical records.
  • Knowledgeable of medical terminology needed for recording keeping.
ADMINISTRATIVE ASSISTANT, 01/2006 to 01/2008
FULTON COUNTY HUMAN SERVICES
  • Executed and followed up on various administrative and secretarial functions using both area specific and general administrative knowledge.
  • This included functioning as the "go to" person for questions related to organizational structure policies and procedures.
  • Arranged meetings and conferences thru t-meeting, schedule appointments, completes travel or conference arrangements, both on and off-site maintain directors' personal calendar, draft and prepare memos, agenda.
  • Supported Finance/HR on spans of control data including all payroll and personnel changes.
  • Develop, analyze, update, correct, and implement office policies/ procedures and correct problems related to the interpretation of administrative processes.
  • Maintained suspense records on all correspondence and action documents and follow ups to ensure timely reply/action was taken.
Food Service Clerk, 01/2002 to 01/2006
Dekalb County School
PATIENT CARE ASSISTANT, 01/1996 to 01/2001
ANNISTON FUNERAL HOME
  • Assigned direct duties/patient care and an advocate for patients/families.
  • Assisted with daily living activities.
  • Observed patients, charting changes in their health or behavior.
  • Escorted patients to/from appointments, to/from bed, bathroom as needed.
  • Provided personal care to include: bathing, dressing, grooming, and positioning as designated.
  • Engaged residents family and friends during visits.
  • Assisted Staff to ensure optimal patient care and maintained a clean, safe and attractive environment for patients.
  • Provided nutrition, observation, documentation, transportation for patients and supplies.
  • Promoted an environment of care.
  • Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes.
  • Demonstrates knowledge of age-specific patient populations and cultural diversity during the provision of patient care.
  • Knowledgeable in medical terminology.
  • Able to read and understand medical records, physician orders, and medication orders.
  • Effective oral and written communication skills.
  • Able to use standard office equipment.
Education
College coursework completed): Computer Science, 1988
JACKSONVILLE STATE UNIVERSITY - Jacksonville, AL.
Computer Science
Diploma: 1986
ANNISTON HIGH SCHOOL - Anniston, AL.
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Resume Overview

Companies Worked For:

  • Bank of America
  • Frost
  • Saint Joseph Medical Center
  • GRADY HOSPITAL
  • FULTON COUNTY HUMAN SERVICES
  • Dekalb County School
  • ANNISTON FUNERAL HOME

School Attended

  • JACKSONVILLE STATE UNIVERSITY
  • ANNISTON HIGH SCHOOL

Job Titles Held:

  • Lockbox Clerk
  • Medical Records Clerk
  • MEDICAL RECORDS ASSISTANT
  • ADMINISTRATIVE ASSISTANT
  • Food Service Clerk
  • PATIENT CARE ASSISTANT

Degrees

  • College coursework completed) : Computer Science , 1988
    Diploma : 1986

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