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Lobby Vault Clerk Resume Example

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LOBBY VAULT CLERK
Summary

Seeking an entry-level position that would allow me to provide my experience and education.

Accomplishments

-Toastmaster International 2003-2007

-Toastmaster International Competent Communicator July 2007


-Broadview Toastmasters #3303 President 2005-2007

-Zeta Phi Beta Incorporate Upsilon Nu Zeta 2014-Present


-Maximus Child Support Enforcement 2003-2009


-Team Lead Child Support Enforcement 2008-2009


-Concealed Handgun 2015



Experience
Lobby Vault Clerk08/2014 to CurrentCompany NameCity, State
  • Provide family members/friends a form to have the inmate sign and officer to sign releasing his or her property.
  • Provide family members/friends a form to have the inmate sign in releasing cash within a 72 hours period.
  • Provide other forms for auto release, clothing exchange, and signature release.
  • Provide family members/friends information about the location of the inmate and general information.
  • Family member/friends come and pick up the inmates clothes if they are being transferred to TDC.
Vault Book In & Book Out Clerk07/2013 to 08/2014Company NameCity, State
  • Assisted in booking in & booking out inmates, pull inmates clothes for court and out of county, When booking in inmates placed all their personal belongings in a red pouch Once inmates are book in they are change into jail attire which the vault receives Place their red pouch with their clothes which is in the grey bag Placed in a location to store.
  • Booking out is when an inmate bonds out Booked out inmates that have to go to city court Booked out inmates that are going to immigration Booked out inmates that being process for TDC ( Texas Department of Correction) Booked out inmates that are going to another county.
Customer Consultant08/2012 to 07/2013Company NameCity, State
  • Delivered a consistent and positive customer experience to all customers including customer needs, suggesting alternatives and problem solving.
  • Performed consultative selling, takes customer orders, gives pricing information and recommends FedEx Office products and services.
  • Operated a wide variety of equipment, manage complex projects, follow instructions from supervisors, and communicate effectively with other team members.
Center Customer Service Coordinator04/2012 to 06/2012Company NameCity, State
  • Delivered a consistent and positive customer experience to all customers including customer needs, suggesting alternatives and problem solving.
  • Performed consultative selling, takes customer orders, gives pricing information and recommends products and services.
  • Operated a wide variety of equipment, manage complex projects, follow instructions from supervisors, and communicate effectively with other team members.
Cashier09/2011 to 03/2012Company NameCity, State
  • Provided professional customer service to a diverse population of colleagues and the general public.
  • Apply good listening, negotiations and communication skills.
  • Interpret policy question and issues related to cashiering transactions.
Ticket Service Coordinator04/2010 to 12/2010Company NameCity, State
  • Maximus was contracted by Social Security Administration to serve individuals with disabilities the Ticket to Work and Self-Sufficiency program.
  • SocialSecurity Administration beneficiaries with disabilities had the opportunity to contact our department to obtain knowledge about the program, obtain employment from the vocational rehabilitation and other support services.
Customer Care Representative I & II07/2009 to 03/2010Company NameCity, State
  • Received phone calls from end users who needed assistance with their login credentials to access their online banking products.
  • Answered the phone friendly and in a professional manner, provided basic login credential for online banking and bill pay, up selling online banking products Bill pay and Money Headquarters.
Team Lead & Customer Service I & II11/2003 to 05/2009Company NameCity, State
  • Assisted a total of 15 representatives with financial calculation related to child support, interpreted support orders both judicial and administrative, resolved customer service issues through direct customer contact and with other state agencies.
  • As a team lead planned, directed, supervised, and evaluated workflow.
  • Scheduled and organized staff to accommodate anticipated workflow.
  • Coordinated work activities to achieve the volume expected to meet operational requirements.
  • Monitored performance of staff members according to Quality Assurance.
  • Being a customer service rep I & II I answered question, provided information, education on the program and services to non custodial and custodial parents.
  • I answered a total of 90 calls a per day, retrieved court orders, download modification to increase or decrease parents child support cases.
Adult Probation Clerk (Volunteer)06/2000 to 08/2000Company NameCity, State
  • Assisted the adult probation officer with clients, assisted the adult probation officer with the intake process, assisted in summarizing cases, process criminal background check, assisted with opening and sorting mail, answered the phone and schedule appointments.
Public Defender Clerk (Volunteer)06/1997 to 08/1997Company NameCity, State
  • Retrieved court documents, filed defendant's information in folders, data Entry information in the system, mailed information and processed mail.
Education
Bachelor of Arts: Political Science2003Rust CollegeCity, State
Master of Science: Criminal Justice2012Grand Canyon UniversityCity, State
Skills

administrative, banking, basic, bonds, book, cashiering, communication skills, clients, customer service, data Entry, financial, forms, team lead, listening, access, exchange, mail, Money, Office, negotiations, pick, pricing, problem solving, Quality Assurance, selling, phone, workflow

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Resume Overview

School Attended

  • Rust College
  • Grand Canyon University

Job Titles Held:

  • Lobby Vault Clerk
  • Vault Book In & Book Out Clerk
  • Customer Consultant
  • Center Customer Service Coordinator
  • Cashier
  • Ticket Service Coordinator
  • Customer Care Representative I & II
  • Team Lead & Customer Service I & II
  • Adult Probation Clerk (Volunteer)
  • Public Defender Clerk (Volunteer)

Degrees

  • Bachelor of Arts : Political Science 2003
    Master of Science : Criminal Justice 2012

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