At Kentucky Higher Education I was promoted to Senior Customer Service Representative. This gave me the opportunity to teach our Representatives more efficient ways in dealing with problems and coming up with solutions. This would insure better customer service to our clients as well as better skills for our representatives. I believe there is always an opportunity to learn new things for everyone.I am a resourceful employee who consistently meets and exceeds productivity goals. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with over 100 calls in queue per minute.Promoted to Call Center Senior Representative when it was offered to over 40 Representatives.
Worked with upper management to set up a new inbound call system to create an easier IVR system so as to make the customers experience more enjoyable and accurate.
Ran reports and supplied data to fulfill report requirements.
Graduated Summa Cum Laude
Coursework in Communications and Psychology
Minor in Business
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