Olympia Federal Savings - Loan Servicing Assistant IV/ Accounts Control Resume Example

Delinquent Accounts: 

• Contacted customers by phone, letter and other follow-up techniques
• Maintained lower ratios of delinquent loans and property taxes than industry standards
• Prepared monthly report for Board of Directors, outlining delinquent accounts and taxes
• Completed the cycle of delinquency and foreclosure of properties by preparing files for the corporate attorney, attended Trustee's Sales
• Followed through the process of maintaining the foreclosed properties and assisted the real estate agency through the sales process

Office Duties: 

• Posted new loans to the system
• Provided support for new products testing and procedures
• Accurately processed payments and completed general ledger postings in various situations
• Audited and made corrections to customer loan accounts
• Maintained a working knowledge of applicable Association Policies and Federal Regulations
• Maintained a high degree of confidentiality
• Developed proficiency with Microsoft Excel, Microsoft Word and Microsoft Outlook applications, as well as several applications that apply to the financial industry