Experienced professional with strong leadership and relationship-building skills. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Successful in building and motivating dynamic teams, both Exempt and Non-Exempt.
Summary of Skills
Supervision and training
Complex problem solving
Productivity improvement specialist
Microsoft Office Suite expert
Process improvement strategies
ISGNPalm Bay, FLLoan Processor (Data Entry)
Returned to workforce in a production role and immediately received recommendations to begin management training classes and selected for NMLS Licensing.
Currently responsible for a mixed FHA/VA streamline refinance pipeline.
Pre-screening file for completed documents communicating with borrowers, title companies and insurance agencies.
Consistently in the Top 10 for fundings and files submitted.
Helping to train new hires.
PERCEPTAMelbourne, FLSales Zone Manager
Owned by Ford Motor Company.
Remotely managed a zone of 39 dealerships out of the Pittsburgh, PA area.
Responsible for guiding zone toward meeting sales objectives by keeping stores advised of sales results, aged inventory, contests and incentives.
Managed and maintained each store's inventory through monthly wholesale events.
Advised dealer principals on key areas of business: sales, inventory, and customer satisfaction.
Created and presented Seminars and drove zone attendance to them.
Transitioned to Wingspan following sale of building operations by Chase.
Continued to recruit, train and supervise 20+ data entry reps and Ops Supervisors while serving as a member of Melbourne Office leadership team attempting to solve remaining inherited transition issues within the building such as shift differences, HR challenges and timekeeping/billing/attendance concerns.
Contract with Chase ended 2/28/14 and no new additional work was brought into building so department was eliminated.
Melbourne ranked #1 overall out of three sites for production and quality results 8 out of 12 months.
Site production totals ranged from a low of 2,500 files/mo sent to fulfillment to a high of 8,000/mo. Site avg-4,000/mo
Site quality avg of 98% exceeded expectation of 95%-97%.
Retained #1 ranking during initial transition stage even while losing employees due to transition fears.
Managed payroll, scheduling, training, reporting and served as HR Point-of-Contact
CHASEMelbourne, FLVarious Positions Held
Advanced to increasingly responsible positions, culminating in co-management role with operations oversight over an 80+ member department.
Directed 40+ employees while responsible for daily operations including production, quality, reporting, budgeting, process improvement, risk analysis, capacity planning and LOB representative on project calls.
Ensured teams complied with regulatory guidelines.
Assisted in start up of REO quality department providing feedback on company database, creating operating instructions and procedures, hiring and training of staff.
Mortgage underwriter known for strengths in risk assessment, income/credit analysis and documentation review.
Served as Ops Supervisor for new Closing department investor team.
Reduced backlog of aged files by 64% in first 45 days while leading team to number one ranking out of 16 teams for three consecutive months.
Promoted to Ops Manager in less than 8 months and assisted in overall department growth from 3,000 closings per month to a high of 12,000 during tenure.
WORLD SAVINGS/WACHOVIAMelbourne, FLVarious Positions Held
Began career as ABM for second busiest bank branch in NJ after completing Management Trainee program in less than 8 months.
Responsible for all branch functions and backup for Branch Manager.
Moved to support staff for mortgage side managing loan processors and office staff while completing UW pipeline.
Helped to design and start Northeast Internet UW Division before promotion to Risk Auditor.
Required to analyze and recognize complex loan problems such as guideline and documentation exceptions, and recommend solutions in written and oral form.
Served one year as a coordinator for two other auditors in my territory and assisted them with their research and report writing.
LOCK HAVEN UNIVERSITYLock Haven, PABachelor of Arts: JournalismJournalism Completed numerous internal required courses and seminars in management including Coaching and Counseling, SMART goals, change management.
Experience with Lakewood, Fiserv, MSP, Mainframe, LPS Desktop and various imaging systems. Familiar with Oracle, Kronos, PeopleSoft, ADP and Paychex systems. Over 10 years' experience with MS Office Suite (Word, Excel, PowerPoint).