Dynamic individual who is highly successful at juggling multiple priorities at any given time while delivering superb service. Highly effective in hospitality and financial industry roles with 8+ years of experience. Roles and experience include Loan Processor, Sales Manager, Event Operations Manager, Accounting, Market Researcher, Strategic Alliance and Marketing. After focusing on the financial industry for year and half in the mortgages it is clearer than ever that is time return to my original passion of hospitality and tourism. This time more determined than ever to make a difference and waves.
Skills
Microsoft Suite (Word, Excel, Powerpoint, Access),
Operating systems (Opera, Daylight, EMS, Encompass, Envision, Lotus, Micros)
Math (statistics and financial accounting),
Problem solving (technical and day to day)
Client assessment and analysis
Extremely organized
Process implementation
Conflict resolution
Powerful negotiator
Strong verbal communication
Team liaison
Budgeting and finance
Work History
Loan Processor, 06/2016 - Current Oklahoma Employees Credit Union – Witcher, OK,
Diligent and detail-oriented mortgage industry professional with loan processing and finance experience
Thorough in gathering borrower information from preapproval to closing
Ensured all files were fully completed prior to underwriting hand-off and coordinated effectively with title and appraisal management companies
Outperformed industry average in loan-processing turnaround times in 21 days or less (compared to 26-41 days)
100% customer satisfaction scores on all surveys received (over 229 loans closed)
Processed challenging loan applications (first time borrowers, self-employed and borrowers with problematic credit histories)
Improved communication efficiency as primary liaison between departments, clients, and vendors
Created repeat business by developing long-term relationships with regular customers
Received over 63 client recognitions as honorable Martiz mentions (event evaluations)
Sole in-house exhibit set-up manager (generating over 125,000 in additional hotel revenue)
Generated more than 35% of 2010 total exhibit revenue in the first quarter of 2011
Manager of the Quarter 1st quarter 2012 and 2nd quarter 2013
Promoted to full-time floor manager from billing coordinator
Group Billing Coordinator, 09/2010 - 09/2011 Trump Hotel Collection – Washington, DC,
Prepared and sent group master bills to every in-house group
Performed debit, credit, and total accounts on computer spreadsheets/databases,
Using specialized accounting software Managed group accounting operations, account reporting, and reconciliations
Completed group audits
Analyzed and reported daily, monthly, YTD revenue
Worked directly with events, banquets, and accounting to achieve accurate results
Sales Market Researcher/Supervisor, 04/2009 - 08/2010 Visit Orlando\Rosen College Of Hospitality Management – City, STATE,
Promoted to Market Research Supervisor from Sales Market Researcher to lead a 2nd phase call center sales project for Visit Orlando Collaborated with Visit Orlando to prospect meeting planners Achieved highest levels of prospecting future business on research team 210% Generated city-wide sales revenue Prior to the supervisor promotion contributed the largest amounts of prospected sales leads in a 1-year period (estimated 780 prospects) Employed simultaneously with strategic alliance department and promotions on large dining program (Magical Dining Month) and Orlando Makes Me Smile Campaign Visit Orlando Strategic Alliance.
Languages
Bilingual English and Spanish
Education
Bachelor of Science: Hospitality Management, Expected in 2010 - University of Central Florida - , GPA:
Presidents List/Deans List (Fall 2006 -Summer 2010)
Burnett Honors College Student
Honors Congress
Eta Sigma Delta Honor Society
Rho Kappa Honor Society
Delta Epsilon Iota Honor Society
Women's Lacrosse
Student government representative
Coursework in Accounting, Economics, Hospitality, Strategic Alliance, Marketing, Fundamentals of Communication, Hospitality Law, Statistics
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