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Loan Processor Resume Example

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LOAN PROCESSOR
Professional Summary

Dynamic individual who is highly successful at juggling multiple priorities at any given time while delivering superb service. Highly effective in hospitality and financial industry roles with 8+ years of experience. Roles and experience include Loan Processor, Sales Manager, Event Operations Manager, Accounting, Market Researcher, Strategic Alliance and Marketing. After focusing on the financial industry for year and half in the mortgages it is clearer than ever that is time return to my original passion of hospitality and tourism. This time more determined than ever to make a difference and waves.

Skills
  • Microsoft Suite (Word, Excel, Powerpoint, Access), 
  • Operating systems (Opera, Daylight, EMS, Encompass, Envision, Lotus, Micros)
  • Math (statistics and financial accounting), 
  • Problem solving (technical and day to day)
  • Client assessment and analysis
  • Extremely organized
  • Process implementation
  • Conflict resolution
  • Powerful negotiator
  • Strong verbal communication
  • Team liaison
  • Budgeting and finance
Work History
Loan Processor, 06/2016 to Current
Orlando Financial Center – Orlando, FL
  • Diligent and detail-oriented mortgage industry professional with loan processing and finance experience 
  • Thorough in gathering borrower information from preapproval to closing
  • Ensured all files were fully completed prior to underwriting hand-off and coordinated effectively with title and appraisal management companies
  • Outperformed industry average in loan-processing turnaround times in 21 days or less (compared to 26-41 days) 
  • 100% customer satisfaction scores on all surveys received (over 229 loans closed) 
  • Processed challenging loan applications (first time borrowers, self-employed and borrowers with problematic credit histories)
  • Successfully closed between15-20 loans per month.
Sales Manager, 11/2013 to 06/2016
Hyatt Regency Orlando – Orlando, FL
  • Sold 10-250 on peak room nights at a 1,639 room property
  • Booked a yearly average of $1.3 million in group revenue room nights
  • Generated over $3.5 million in total room revenue
  • Over 140 contracts awarded with a 96% score for sales phase overall 
  • 102-174% range for monthly and quarterly production
  • Generated an average of between $120-145 in nightly contracted food and beverage revenue
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth
Event Operations Manager, 09/2010 to 11/2013
Meeting & Convention Services Hyatt Regency Grand Cypress – Orlando, FL
  • Improved communication efficiency as primary liaison between departments, clients, and vendors 
  • Created repeat business by developing long-term relationships with regular customers 
  • Received over 63 client recognitions as honorable Martiz mentions (event evaluations) 
  • Sole in-house exhibit set-up manager (generating over 125,000 in additional hotel revenue) 
  • Generated more than 35% of 2010 total exhibit revenue in the first quarter of 2011 
  • Manager of the Quarter 1st quarter 2012 and 2nd quarter 2013
  •  Promoted to full-time floor manager from billing coordinator
Group Billing Coordinator, 09/2010 to 09/2011
Hyatt Regency Grand Cypress – Orlando, FL
  • Prepared and sent group master bills to every in-house group
  • Performed debit, credit, and total accounts on computer spreadsheets/databases, 
  • Using specialized accounting software Managed group accounting operations, account reporting, and reconciliations 
  • Completed group audits 
  • Analyzed and reported daily, monthly, YTD revenue
  • Worked directly with events, banquets, and accounting to achieve accurate results
Sales Market Researcher/Supervisor, 04/2009 to 08/2010
Visit Orlando\Rosen College of Hospitality Management – Orlando, FL
  •  Promoted to Market Research Supervisor from Sales Market Researcher to lead a 2nd phase call center sales project for Visit Orlando Collaborated with Visit Orlando to prospect meeting planners Achieved highest levels of prospecting future business on research team 210% Generated city-wide sales revenue Prior to the supervisor promotion contributed the largest amounts of prospected sales leads in a 1-year period (estimated 780 prospects) Employed simultaneously with strategic alliance department and promotions on large dining program (Magical Dining Month) and Orlando Makes Me Smile Campaign Visit Orlando Strategic Alliance.
Languages
Bilingual English and Spanish
Education
Bachelor of Science: Hospitality Management, 2010
University of Central Florida -
  • Presidents List/Deans List (Fall 2006 -Summer 2010) 
  • Burnett Honors College Student 
  • Honors Congress 
  • Eta Sigma Delta Honor Society 
  • Rho Kappa Honor Society 
  • Delta Epsilon Iota Honor Society 
  • Women's Lacrosse
  • Student government representative
  • Coursework in Accounting, Economics, Hospitality, Strategic Alliance, Marketing, Fundamentals of Communication, Hospitality Law, Statistics
Skills
accounting, accounting software, billing, call center, closing, contracts, credit, clients, client, customer satisfaction, databases, debit, detail-oriented, Bilingual English, fast, finance, Market Research, Market, operating systems, peak, promotion, reporting, Researcher, research, sales, Spanish, spreadsheets, Strategic, Supervisor
Languages

Fully bi-lingual in English and Spanish

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Resume Overview

Companies Worked For:

  • Orlando Financial Center
  • Hyatt Regency Orlando
  • Meeting & Convention Services Hyatt Regency Grand Cypress
  • Hyatt Regency Grand Cypress
  • Visit Orlando\Rosen College of Hospitality Management

School Attended

  • University of Central Florida

Job Titles Held:

  • Loan Processor
  • Sales Manager
  • Event Operations Manager
  • Group Billing Coordinator
  • Sales Market Researcher/Supervisor

Degrees

  • Bachelor of Science : Hospitality Management , 2010

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