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Loan Modification Supervisor Resume Example

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LOAN MODIFICATION SUPERVISOR
Highlights
Access, Excel, Outlook, PowerPoint, Project, Publisher, Word,Windows2000
Experience
09/2010 to 08/2015
Loan Modification Supervisor JP Morgan Chase － Lewisville, Texas
  • Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.
  • Performs duties related to staff development such as performance evaluations, disciplining employees, and training.
  • Generate documents that have been pre-approved for different workout options and remain in full compliance with the mortgage banking requirements as well as those of FNMA, FHLMC, numerous private investors, housing authorities and private mortgage insurers.
  • Good working knowledge of processes and procedures and the ability to implement process improvement opportunities.
  • Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools.
  • Provide appropriate communication to internal and external customers with focus on the customer experience and timely processing Meeting established productivity levels and turnaround times as set by team manager.
  • Determine and request recorded documents.
  • Receives and resolves customer complaints.
  • Sets production and service goals for direct reports.
  • Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.
  • Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed-in lieu.
01/2008 to 08/2010
Mortgage Customer Assistance/Pre-Foreclosure Specialist Bank of America － Addison, Texas
  • Answering questions pertaining to all areas of loan servicing including: Foreclosure, Home Equity, payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection.
  • Researching and analyzing problems and recommending solutions may perform procedures related to advances and pay downs, funds wiring and disbursement process.
  • Managing Timeline Portfolio.
  • Conducting periodic audits of files; may also coordinate property inspections, lien priority and loan disbursements in accordance with loan documentation; Responsible for pre foreclosure /due diligence review prior to referral to attorney for foreclosure commencement.
  • Clearing out and working queues assigned daily.
01/2005 to 01/2008
State Farm Insurance － Irving, Texas
  • Provide support to State Farm agents and their staff, and to other State Farm associates.
  • Provide accurate and timely customer service to external and internal customers.
  • Handle questions regarding marketing and advertising.
  • Handle reimbursements and agent service awards.
06/1988 to 08/1992
United States Navy Whidbey Island Naval － WA
  • Support squadron's flight line.
  • Assist Navy Pilots and Naval Flight Officers with antisubmarine warfare.
  • Contribute to search and rescue operations.
  • Control the movement of aircraft and vehicles on airfield taxiways.
  • Perform pre-flight planning, equipment checks and post-flight maintenance.
  • Maintain aeronautical charts and maps.
  • Manage advanced airborne electronic equipment.
  • Act as a flight communications operator.
Education
12/2000
JP Morgan Chase Certifications 09/2011-04/2015 Analyzing Credit and Expense Calculation for Mod UW Certification Bank Owned & Private Securitized for Mod UW Certification FHA for Modification Underwriting Certification FNMA for Modification Underwriting Certification FHLMC for Modification Underwriting Certification Income and Employment Underwriting Standards in Mortgage Banking Income Calculation for Modification Underwriting Mod Underwriting USDA Policy and Procedures Modification Underwriting - Veteran's Administration Policies & Procedures USDA for Modification Underwriting Certification VA for Modification Underwriting Certification DePaul University - 1 E. Jackson, Chicago, IL 01/2003-10/2003 Certificate of Completion: Environmental Health & Safety Penn Valley Community College － Kansas City, MO
Skills
advertising, as set, attorney, banking, charts, coaching, Credit, resolves customer complaints, client, customer service, documentation, due diligence, Environmental Health, Equity, focus, funds, government, insurance, loan documentation, Managing, marketing, Access, Excel, Outlook, PowerPoint, Publisher, Windows2000, Word, Mod, Navy, Naval, performance appraisals, Policies, processes, process improvement, reporting, Researching, research, Safety, staff development, taxes, Underwriting, wiring
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Resume Overview

Companies Worked For:

  • JP Morgan Chase
  • Bank of America
  • State Farm Insurance
  • United States Navy Whidbey Island Naval

School Attended

  • Penn Valley Community College

Job Titles Held:

  • Loan Modification Supervisor
  • Mortgage Customer Assistance/Pre-Foreclosure Specialist

Degrees

  • JP Morgan Chase Certifications 09/2011-04/2015 Analyzing Credit and Expense Calculation for Mod UW Certification Bank Owned & Private Securitized for Mod UW Certification FHA for Modification Underwriting Certification FNMA for Modification Underwriting Certification FHLMC for Modification Underwriting Certification Income and Employment Underwriting Standards in Mortgage Banking Income Calculation for Modification Underwriting Mod Underwriting USDA Policy and Procedures Modification Underwriting - Veteran's Administration Policies & Procedures USDA for Modification Underwriting Certification VA for Modification Underwriting Certification DePaul University - 1 E. Jackson, Chicago, IL 01/2003-10/2003 Certificate of Completion: Environmental Health & Safety

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