My primary objective is to acquire a meaningful position which will allow me to utilize and demonstrate my knowledge and experience with the opportunity for advancement.
Loan Counselor February 2016 to CurrentPHEAA － Chester, PA
As a loan counselor I have acquired strong decision making skills.
I have been trained to find the best solution for borrowers using different hierarchy methods.
I assist borrowers with servicing their student loans by processing deferment/forbearance options, going over the terms of different repayment plans, and giving updates of the current status of the loans.
Overall, I help borrowers find the best strategies to pay off their loans in a timely manner.
My position takes place in a fast paced, call center setting.
Ticket Agent September 2014 to August 2015Edens Corporation － Lansdowne, PA
As a ticket agent I am avidly focused on customer service.
My daily duties are to sell railroad passengers tickets, transpasses, trailpasses, etc.
I also help new passengers plan their trips, explore the different ways to pay for transportation and answer any other questions they may have about travelling using Septa's railroad.
I am responsible for keeping track of what I sell, my inventory and cash.
I must make a daily deposit at the local bank.
Teller September 2013 to September 2014Beneficial Bank － Philadelphia, PA
As a bank teller I have learned the importance of accuracy.
I've been trained on how to process different transactions such as deposits, withdraws, loan payments, etc.
I learned how to issue cashier's checks, money orders, close accounts and maintain my cash drawer limits.
Cashier August 2011 to August 2013Fresh Grocer － Drexel Hill, PA
As a cashier I have developed strong customer service skills.
I've learned ways to build rapport with individuals in a setting where dealing with numerous personality types is the norm.
I've also gained problem solving skills and conflict resolution.
Diploma : June 2013Penn Wood High School － Lansdowne, PA
Computer Technology Entrepreneurship Trigonometry : presentDelaware County Community College － PA
Science for Health Professions
call center, Cash handling, cashier, cashier I, conflict resolution, counselor I, Customer service, customer service skills, Data Entry, decision making, fast, inventory, money, problem solving skills, rapport, transportation
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