Call center Representative versed in customer support in high call volume enviroment. Computer skills and telephone etiquette. Resourceful Loan Closing Rep who consistently meets and exceeds productivity goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer satisfaction and increase customer loyalty. Customer service with track record of developing a quality call center workforce.
10-key, typing 45 wpm, answering 6 line phone system, call center queue, fax, email, copy machine, scans, smartbix operating system, mainframe operating system,
microsoft word, microsoft excel, scheduling appointments, high customer service standards, data entry
I work in an inbound call center. I collect secure information from the customer to complete an auto loan application that he or she has applied for. I am talking on a monitored and recorded line. I make outbound calls to banks to schedule appointments so the customer can complete the process of signing the documents at the branch. I also make outbound calls to dealerships to verify that they are selling the customer the vehicle.
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