My professional background details in customer service, mortgage industry, quality control and loan processing. My experience has been in call centers as well as working independently, using company software and or well known executive computer programs.
Exceeded corporate target for customer satisfaction for 5 months in a row.
currently enrolled in the Shorewest Realtor institute of waukesha
Working close with brokers and loan officers
Assisting with modification documents
Drafting profit and loss statements for business owners seeking loan modifications
Answering phones and scheduling consultations
Interchanged the production of government mortgages and refinances with loan officers underwriters and closing agents by using methods of quality control, endorsements, and repetition regarding the closing, selling and the thoroughness to attain targeted revenue.
Demonstrated a proficient and skillful exertion on concluding the sale and transfer of a loan from a warehouse bank to a mortgage, with an reparable investor
Worked in detail with several banking investors providing the loans that were potentially to be purchased, with quality control pertaining to their guidelines and particular delivery methods
Worked with insuring and completing of a diverse loan group such as FHA, VA, and U.S.D.A
Recurrently delivering completed mortgage and loan files to investors via secure image delivery and or the ground shipment of mortgage document with time sensitive packages containing original notes and borrower's authentic information and signatures
Conducted allotted obligations and responsibilities in a professional and corporate environment sharing the use of company technology such as databases, software, and general office materials
Worked efficiently in a high volume call center as support for the Wells Fargo mortgagee
Provided real estate agents with information on the state of the property as well as counseling on how to proceed with completing the sale of the nearly foreclosed home
Provided homeowners with information on the status of their home, and helped advise on a judgment to liquidate or retain their home
Navigated quickly through computer systems to provide accurate information while updating the system database
Placed outbound calls to remind homeowners of important information and deadlines
Assisted with the Home Affordable Modification program to those who qualified
Consistently met team quotas always ranking in the top three for high performance
Performed inter-office duties such as faxing, typing, and filing. Created new filing systems and processed credit card and cash payments
Created client incentive profiles and programs
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