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United Parcel Service - Loader/ Unloader Resume Example

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LOADER/ UNLOADER
Professional Summary
        Customer-oriented [Phone Rep] successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
        I've always done manual labor, so hard and/or fast work neither bothers or scares me. For five years I was a Union Committeeman so when issues or problems arise, I work/search from team/group solutions before individual benefit. I am always up to a challenge and I dig my heels in to reach a positive conclusion. I love the fulfillment of succesfully finishing a task/project, in fact, I crave it. I take pride in any work I do, not only for my employer's sake but also for my own. I have high standards when it comes to common sense, proper work ethic and being responsible.
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Five years as a trailer loading instructor.Small parts assembly.My Resume
 · Art & Script. I began drawing and helping my father with sign painting at the age of 5. I no longer do script but I still draw/sketch, strictly in charcoals.
· Writer. Doing so well and loving high school English introduced me to the world of reading & writing. Since then, I have been writing poetry. I now have enough finsihed material for either one or two books. I am also beginning work on my first novel.
· Understanding of Microsoft Windows and Adobe Photoshop.
· I am highly interested in reading, cinema and music.
Work History
Loader/ Unloader, 08/1993 to 02/1994
 United Parcel Service – Chicago, IL
 Began unloading, my work was so impressive I quickly began to work double and triple shifts and soon graduated to being a loader. I learned enough about loading to become a trainer when I started at the parts plant for General Motors.
Appointment Setter/Loan Officer Appt Setter, 10/1993 to 03/1994
 D & M Mortgage – Chicago, IL.
    Fixed and ARM mortgages.
    Started as a cold-calling appointment setter, back when leads were on index cards and we had to call people on the phone. Then became an appointment setter for gold leads (proven to be solid leads), in a separate room from where I began.
    In both settings I had to remain on the phones for my entire shift so it was one call after the other, I had to make. A detailed explanation of why the Loan Officer was coming out to see them and what rates they were coming to show them. Defused volatile customer situations calmly and courteously.
Checker/Loader 11 years. Picker/Packer 2 years. Worked the line first 6 months., 10/1995 to 08/2009
 General Motors – Bolingbrook, IL
 Checker/Loader 11 years: checked and loaded heavy auto parts. Utilized BT hand-lift. metal bander, dolly, also trained in loading.
Picker/Packer 2 years: picked and packed smaller car parts to be loaded and shipped to dealerships. Used digital scales and scan guns.
Line worker, 6 months: I installed the fuel and brake lines on Tahoes and Suburbans with air guns. 
Also, working with management and/or a suggestion plan in place, I aided in improvement of operations and cost-saving/reduction.
For my last three years I was a Union Committeeman for UAW Local 2114. Which entailed me working with Union memebers and management in resolving workplace issues. 
Appointment Setter/Lead Generator, 08/2010 to 10/2013
 Mortgage Investors Corp – St Petersburg, FL
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
The main objective with all of this was to set a solid appointment for one of our Loan Officers to go out and discuss a VA loan refinance and it's benefits.
My last year I spent at a different location doing the same but also generating the leads other appointment setters would later work with.
Accounts Representative, 10/2013 to Current
 Merchants Choice Payment Solutions – St Petersburg, FL

  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed high call volume with tact and professionalism.
  • Prepared reports and communication for senior management and clients.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
I worked in the Inbound side of the operation but also had to make many outbound calls in direct relation to leads I generated for myself. I had to explain the reasons for our initial call to possible customers and the products we had to offer along with competitive interest rates in regards to credit card transactions.
Education
High School Diploma: General Studies, 1989
 Whitney M. Young - Chicago, IL
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Resume Overview

Companies Worked For:

  • United Parcel Service
  • D & M Mortgage
  • General Motors
  • Mortgage Investors Corp
  • Merchants Choice Payment Solutions

School Attended

  • Whitney M. Young

Job Titles Held:

  • Loader/ Unloader
  • Appointment Setter/Loan Officer Appt Setter
  • Checker/Loader 11 years. Picker/Packer 2 years. Worked the line first 6 months.
  • Appointment Setter/Lead Generator
  • Accounts Representative

Degrees

  • High School Diploma : General Studies , 1989

Where can I find a United Parcel Service Loader/ Unloader resume example in Saint Petersburg, Florida ?

This is an actual resume example of a Loader/ Unloader who works in the Call Center Industry. LiveCareer has 204637 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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