Sales Service Representiative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic Sales Service Representiative with extensive background in conflict resolution and customer care. Desires a Service Representiative role.Friendly Sales Associate adept at working in diverse retail and customer service environments. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in client relations. Dedicated Route Driver trained in traffic laws, vehicle maintenance and defensive driving. Superb sense of direction and clean driving record. Punctual and efficient Driver seeks a position as part of a delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times. SKILLS Lean manufacturing techniques Familiarity with DOT regulations Good multitasker Map reading and navigation skills Inventory control practices Safety-conscious Industry safety equipment Safe driver in adverse conditions Trusted key holder Valid Class A Commercial Driver's License Creative problem solver Commercial driving expertise Exceptional communication skills Safe driver training Quick learner Customer-oriented Strong client relations Training development aptitude Shipping and receiving professional
Reports generation and analysis
Pallet jack and hand truck operation
Skilled forklift operator
Punctual and reliable
Experienced manual transmission driver
Valid Class B Commercial Driver's License
Excellent sense of direction
Load puller May 2014 to CurrentLowe's － Clinton, NC
Provided outstanding customer service.
Accurately read, understood, and carried out written instructions.
Communicated operational issues and changes to supervisor on regular basis.
Followed company procedures to maintain work environment in a neat and orderly condition.
Maintained positive relationships with all customers.
Followed standards and procedures to maintain safe work environment.
Loaded and unloaded pieces into boxes for shipment.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Tagged all inbound merchandise with receiving date.
Stocked, staged and transported goods.
Stacked and piled lumber, boards and pallets.
Picked up incoming stock and delivered materials to designated locations.
Operated forklifts and other heavy machinery safely.
Unloaded cargo from truck with hand trucks and pallet jacks.
Divided cargo received by account number and intended location.
May 2006 to October 2013Cintas Stedman － NC
Wrote sales slips and sales contracts.
Recommended merchandise to customers based on their needs and preferences.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Verified each delivery against shipping instructions before delivering to customers.
Loaded truck and properly secured items to prevent damage during transportation.
Completed on-time deliveries by choosing the best and most efficient routes.
Submitted receipts and money received from deliveries at the end of each shift.
Drove company truck for local and intra-state pick-ups and deliveries.
Verified that vehicle inspection stickers and registrations were current.
Created and submitted delivery and DOT logs.
Correctional Officer/Jailer April 2000 to June 2005North Carolina Department of Corrections － Clinton, NC
Maintained the custody and control of 60 inmates housed in maximum security unit.
Conducted routine and emergency head counts.
Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Completed intake paperwork, fingerprints and searches.
Made rounds at specified intervals and conducted head counts and roll calls.
Booked new inmates into facility and processed inmates for release.
Searched the building and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Tracked inmates through head counts, visitor logs and scheduled activities.
Issued cleaning supplies, comfort items, laundry and all basic meals.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Built solid relationships with staff and residents to help keep the institution safe and secure.
Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
Small arms towed artillery repairer.
April 1995 to July 2006Army － Ft Stewart, GA
Tracked personnel and supplies within the company.
Maintained 100% accountability of all assigned equipment worth more than.
500,000 $ Planned and briefed personnel on missions.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Operated and maintained field communications equipment.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Updated customer orders from start to finish in an accurate and timely manner.
Effective liaison between customers and internal departments.
Maintained accurate records of past due customer account activity.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
High School Diploma : 1993Hobbton High schoool - Newton Grove, 28366, NC