Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Energetic work attitude
Adaptive team player
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Live Ops Agent03/2007 － CurrentCompany Name
These calls are primarily driven by responses to infomercials.
By following a script taking the order and providing additional services to each caller, building the order to its maximum value and ensuring that caller's questions are answered completely and accurately.
This includes insurance and direct response orders.
Insurance Sales Agent07/2006 － 01/2008Company NameCity, State
Writing new life Insurance Polices.
Policy reviews for existing Client Base ,Telephone Prospecting for new clients, Collecting Premiums due for polices in force ,Daily Cash Deposits.
Insurance Sales Agent01/2006 － 07/2006Company NameCity, State
Writing of new life Insurance Policies.
Policy reviews for existing Client Base ,Telephone prospecting for new Clients, Collecting Premiums Due for inforce policies, Daily Cash Deposits.
Account Representative01/1999 － 01/2006Company NameCity, State
Bill for monthly and validation tickets on a monthly basics.
Prepare invoices for monthly parking charges review and mail to tenants.
Past due collections calls.
Contact delinquent accounts per company collections procedures.
Add (setup) new accounts from contracts.
Cancel(terminate) existing contracts accounts.
Adjust, credit, add remove changes per notice on existing accounts.
Receptionist07/1996 － 01/1999Company NameCity, State
Answered up to ten line switch board Schedule appointments.
Prepare correspondence for billing.
Assist and direct customers to the appropriate departments.
Police Dispatcher07/1980 － 02/1993Company NameCity, State
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