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Live In Nanny Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Driven and consistent Educator with 10 years of experience guiding children with special needs through daily routines. Exceptional at initiating activities to align with developmental levels.

Experienced Nanny extensively trained in home-schooling programs and education for special needs children. Offers opportunity for one-on-one education while providing at-home care. Proficient in creating age-appropriate curriculum and child development activities.

Seasoned Safety professional versed in creating and promoting company cultures focused on safety. Develops and implements action plans, monitors OSHA compliance and optimizes programs to simplify processes, improve oversight and minimize incidents.

Adept at investigating accidents and using data to influence future decision-making. Successful history of restructuring company safety systems in dramatic and highly effective ways. Analytical and critical thinker with good planning and problem-solving abilities.

Polite and professional call representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills
  • Infant, toddler and preschool curricula
  • Schedule creation and maintenance
  • Childcare
  • Problem resolution
  • First Aid/CPR
  • Communications
  • Safety culture development
  • Professional telephone demeanor
  • Home school programs familiarity
  • Meal planning and preparation
  • Supervision
  • Team management
  • Customer service
  • Procedure implementation
  • Staff education and training
Education
University of Arkansas At Little Rock Little Rock, AR Expected in 05/1998 Bachelor of Arts : Criminal Justice - GPA :
University of Arkansas At Little Rock Little Rock, AR Expected in Bachelor of Arts : Technical Writing - GPA :
Work History
Hoffmann-La Roche Ltd - Live-In Nanny
Nutley, NJ, 08/2014 - Current
  • Helped children complete homework assignments and school projects.
  • Assisted with light housekeeping duties as well as running errands.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Monitored children's play activities to verify safety.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Engaged with children on individual basis to build positive relationships.
Lobel Financial - Safety Director
Grand Prairie, TX, 08/2012 - 12/2013
  • Managed truck inspections and coordinated with shop foreman of maintenance and repairs according to and compliance with DOT standards.
  • Checked drivers log books and adherence to DOT compliance.
  • Trained and certified on company site and off employees in assessment procedures and safety behaviors.
  • Helped to build culture of safety focused on reducing incidents and eliminating hazards.
  • Collaborated with operations management to keep equipment in good working order, reClaire worn items and plan updates.
  • Developed and implemented safety tracking, training and management programs for five company locations.
  • Maintained company compliance with OSHA, DOT and state standards.
  • Evaluated current safety program standards and program performance, identified trends and implemented corrective actions.
  • Contributed to training measures and communicated company equipment safety and proper operational procedures to new personnel.
  • Oversaw safety strategy progress and maintained compliance with deadlines to support standards and process optimization for over 84 workers.
  • Assessed overall company safety, identified areas in need of improvement and spearheaded changes to protect personnel.
  • Reviewed standard operating procedures against optimal safety standards to verify company conformance and employee adherence with policies.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for quarterly safety meetings.
West Business Services - Call Center Representative
City, STATE, 03/2008 - 12/2011
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied analytical and problem-solving skills to troubleshoot medical device issues.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.
  • Resolved issues by coordinating with management team.
  • Maintained customer satisfaction rate of 94%.
  • Answered average of 40-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

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Resume Overview

School Attended
  • University of Arkansas At Little Rock
  • University of Arkansas At Little Rock
Job Titles Held:
  • Live-In Nanny
  • Safety Director
  • Call Center Representative
Degrees
  • Bachelor of Arts
  • Bachelor of Arts