Dedicated and focused individual who excels at prioritizing, completing multiple task and following through to achieve goals. Seeking a role of responsibility with commitment to deliver high quality results with little supervision. Experience in telecommunications and customer service.
Recent position held with a real estate office as the Listing Coordinator for the managing broker. My responsiblity was to ensure a new listing was totally input into MLS with all gathered correct data and photos. I then was in charge of all marketing brochures and any changes that were made to listing until it went pending.
Worked with a corporation for 32 years in IT Customer Service, Managed branch office call center for 20 years. In charge of upper management reporting on all problems.
Transfered to telecomsmunications department for the next 12 years. In the telecom position, I programmed Avaya telephone systems and was heavily involved in the call center dialer applications. Strong knowledge of NICE service reporting products.
Planned and executed several major office moves for the telephone system.
Coordinated upgrades to major telephony servers.
Work on lead broker/agent team. Provided all data input into MLS system as well as associated sites for all real estate listings. Completed site visits for each home to gather data, take pictures for marketing purposes and submitted to system. Involved in staging of homes as needed. Processed all brochures and marketing material for each home. Reported on status of each home on a daily basis.
Administrator of Avaya Telephony systems. Lead administrator of NICE call center application for tracking problems and service issues. Programmed and designed dialer applications for mortgage call center. Ordered and tracked all change control for department.
Managed staff to support up to 1000 problem calls daily. Tracked and ensured complete resolution was reached on all problems. Escalated any issues to upper management. Key to initiating needed changes to AS400 system programming to better enhance branch services. Provided reviews and evaluations for up to 14 employees.
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