Innovative supervisor desires to grow within the organization; seeking position offering opportunities for new professional and personal challenges. Thrives in dynamic, challenging and fast-paced environments. Assertive and enthusiastic, with extensive knowledge of default liquidation, underwriting, processing and origination obtained over 10 years in the mortgage industry. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed with an unsurpassed worth ethic.
-Works with various levels of management and staff regarding Process implementation, improvement and compliance with regulations standards.
-Contributes to the reduction of company losses and non-performing loans thru liquidation transactions, evaluation, analyzation and quality control.
-Loss authority up to $100,000; with proactive position as first loss approval, coordinating & recommending additional loss reviews with 2nd and 3rd level management.
-Monitor Staff Performance & Attendance; mentoring progress and completing annual evaluations
-Effectively communicated with team members to maintain clearly defined expectations.
-Identify, Handle and resolve complex situations and escalations, in an expedient nature to minimize risk to SunTrust, while still maintaining overall client first goals
-Demonstrated ability to identify weak areas causing decreased client satisfaction and/or potential company risk
-Responsible for various IT service request, Access request, @Task, phone transfers, and move requests for staff
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