Retail Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Trained staff to deliver outstanding customer service.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Reorganized the sales floor to meet company demands.Opened a new store location and assisted in recruiting and training new staff.Addressed customer inquiries and resolved complaints.
Hired, trained, scheduled and conducted performance reviews for staff of 15-20 employees. Handled payroll, deposits, and product shipping and receiving. Supervised store opening and closing procedures. Responsible for making customer sales goals, maintaining loss prevention results, developing employee customer service skills and handling customer needs and complaints.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Trained staff to deliver outstanding customer service. Helped achieve sales goals and maintained a pleasant customer environment.
Entertained and supervised children in play area and led and organized birthday parties as a hostess. Responsible for cleanliness and provided a safe environment. Worked as a cashier and customer service attendant in both food service and general admission.
Completed coursework towards General Ed. 2001
Completed coursework towards General Ed. 1998
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