LiveCareer-Resume

linen cleaning resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have 3 years experience in sales prior to applying to this job, and I would like to continue with your company. I love adapting to new opportunities, and I am very focused on giving the best customer service experience possible.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Data entry
  • Customer service expert
  • Telecommunication skills
  • Computer proficiency
  • Service Orientation
Educational Background
Performance Training Institute , Expected in 12/2012 Associate of Applied Science : Medical Billing - GPA :

Majored in Medical Billing

Kaplan University , Expected in 12/2011 Bachelor of Science : Business - GPA :

Major Business Administration while having a Minor in Human Resources

College of the Albemarle Elizabeth City, NC Expected in 07/2011 GED : - GPA :
Accomplishments

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Administrative Assistant

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to Office Manager after 3 months of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.


Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Leadership

  • Served as key contributing member to Leadership team.

Work Experience
Marsden Holding Llc - Linen Cleaning
Encinitas, CA, 06/2015 - 08/2015
  • Examining Linen to ensure that it was up to par with the Hotel's standards.
  • Taking Linen that was not cleaned or dried properly back other departments to correct the problems found.
  • Keeping count of the amount of linen is going back to the hotel and making note before being shipped back out to hotels.
  • Keeping up with Schedule for delivery.
Loma Linda University Medical Center - Overnight Stocker
Palm Desert, CA, 06/2014 - 03/2015
  • Stocking experience merchandise, separating damaged and out of date items from the floor.
  • Creating new modules for merchandise that were to be made as feature items for the season, month or week.
  • Taking all overstock/back stock to the back room for inventory preparation.
  • Working in the backroom with inventory, making sure counts were correct, adding them in the system with location to be found later.
  • Creating pick list for merchandise to be worked each night on the sales floor to ensure the proper amount of inventory on the sales floor
Trex Company, Inc - Administrative Assistant
Phoenix, AZ, 05/2013 - 05/2014
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Maintained an up-to-date department organizational chart.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Managed the day-to-day calendar for the company’s senior director.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Maintained and reserved the executive conference room calendar.
Marsden Holding Llc - Sales Representative
Euclid, OH, 11/2010 - 11/2013
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Culvers Restaurant - Overnight stocker
Lansing, IL, 04/2013 - 08/2013
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Mc Donalds - Crew member/cashier
City, STATE, 05/2012 - 07/2012
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Unboxed new merchandise.
  • Operated cash register with proficiency.
  • Maintained gift certificate documentation.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Resolved guest complaints promptly and professionally.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Served orders to customers at windows, counters and tables.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Quickly unloaded product shipments and stocked freezers.
Additional Information
    Skills

    auditing, banking, customer service, Data entry, inventory, Laundry, managing, meetings, office, pick, policies, Maintain records, Reporting, Research, selling, sales, Sorting, 45 wpm, Typing

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    Resume Overview

    School Attended

    • Performance Training Institute
    • Kaplan University
    • College of the Albemarle

    Job Titles Held:

    • Linen Cleaning
    • Overnight Stocker
    • Administrative Assistant
    • Sales Representative
    • Overnight stocker
    • Crew member/cashier

    Degrees

    • Associate of Applied Science
    • Bachelor of Science
    • GED

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