Positive, upbeat Guest Relations Associate brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Preparing payroll
Resolving disputes
Generating reports
Greeting customers
Customer relationship management
Guest relations
Verifying reservations
Coordinating shuttles
Document control
Scheduling and calendar management
Team oversight
Administrative leadership
Event coordination
Data entry
Project assistance
Team building
Reliable and trustworthy
Friendly, positive attitude
Flexible
Conflict resolution
Communication
Problem resolution
Education and Training
Castle High SchoolKaneohe, HIExpected in 05/1998 – –High School Diploma: - GPA:
Experience
The Kraft Heinz Company - Line Operator Beaver Dam, WI, 04/2020 - Current
Worked with HMI program for machine and having knowledge and the tools to meet production and quality goals and avoid malfunction.
Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
Kept line material levels within required levels to meet production goals.
Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
Adhered to optimal manufacturing procedures when using all types of production equipment.
Adjusted machine components and pressure to support product processing.
Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
Cleared machine jams to reset malfunctions for production line.
Completed paperwork and minor administrative tasks, including safety sheets and sanitation sheets, to keep operations compliant and efficient.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Cfcu - Big Island Coordinator Waterloo, NY, 01/2016 - 08/2019
Coordinated vendors, timelines and budgets for events.
Organized event facility, food and beverage selections and audio-visual arrangements.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Networked to obtain potential event sponsors.
Hosted large groups by engaging with attendees during annual events.
Oversaw event logistics, venue scheduling and accommodations.
Scheduled and managed transportation for event participants.
Trained customer service, marketing and sales teams for events.
Grew revenues by closing on leads generated from special events.
Organized corporate luncheons, dinners, conferences and special events.
Directed event production in collaboration with sponsors, hosts and internal teams.
Assessed event success and identified improvement areas through client feedback.
Space Needle - Commercial Cleaner Seattle, WA, 02/2011 - 10/2018
Performed and documented routine inspection and maintenance activities to meet client expectations.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Used digital timekeeping system to document hours worked each day.
Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
Cleared leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Washed and polished glass windows and doors to keep entryways clear and professional.
Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces using ladders to access elevated windows.
Buffed tile floors using commercial floor buffers to maintain polished appearance.
Collected trash from floors within hallways, bathrooms and work areas.
Organized supplies for efficient use based on expected customer needs.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Responded to inquiries and room requests made online, by phone or email.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Input customer data into reservation software and made immediate updates to reflect room changes.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Handled payment processing and provided customers with receipts and proper bills and change.
Secured guest valuables in main safe or individual boxes.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Monitored reservations to track incoming parties and special events.
Coordinated with internal departments to handle wide range of guest needs.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Arranged special accommodations for guests to maintain optimal satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Two certificates from Trip Advisor for most outstanding customer satisfaction.
Promoted from line operator to lead, in less than 12-months for upcoming new line.
Planned and managed organization to serve more than 5,000 guest.
Collaborated with more than 50 resourceful organizations with each event we provided for the Hilo Community.
July 9th 2016 received a declaration of proclamation from Mayor of HIlo as well as the governor of Hawaii.
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