(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Positive, upbeat Guest Relations Associate brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Preparing payroll
  • Resolving disputes
  • Generating reports
  • Greeting customers
  • Customer relationship management
  • Guest relations
  • Verifying reservations
  • Coordinating shuttles
  • Document control
  • Scheduling and calendar management
  • Team oversight
  • Administrative leadership
  • Event coordination
  • Data entry
  • Project assistance
  • Team building
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Flexible
  • Conflict resolution
  • Communication
  • Problem resolution
Education and Training
Castle High School Kaneohe, HI Expected in 05/1998 High School Diploma : - GPA :
The Kraft Heinz Company - Line Operator
Beaver Dam, WI, 04/2020 - Current
  • Worked with HMI program for machine and having knowledge and the tools to meet production and quality goals and avoid malfunction.
  • Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
  • Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
  • Kept line material levels within required levels to meet production goals.
  • Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
  • Adhered to optimal manufacturing procedures when using all types of production equipment.
  • Adjusted machine components and pressure to support product processing.
  • Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
  • Cleared machine jams to reset malfunctions for production line.
  • Completed paperwork and minor administrative tasks, including safety sheets and sanitation sheets, to keep operations compliant and efficient.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Cfcu - Big Island Coordinator
Waterloo, NY, 01/2016 - 08/2019
  • Coordinated vendors, timelines and budgets for events.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Networked to obtain potential event sponsors.
  • Hosted large groups by engaging with attendees during annual events.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Scheduled and managed transportation for event participants.
  • Trained customer service, marketing and sales teams for events.
  • Grew revenues by closing on leads generated from special events.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Assessed event success and identified improvement areas through client feedback.
Space Needle - Commercial Cleaner
Seattle, WA, 02/2011 - 10/2018
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Used digital timekeeping system to document hours worked each day.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Cleared leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces using ladders to access elevated windows.
  • Buffed tile floors using commercial floor buffers to maintain polished appearance.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Organized supplies for efficient use based on expected customer needs.
Signature Condominiums - Guest Experience Specialist
City, STATE, 09/2007 - 05/2009
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone or email.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Secured guest valuables in main safe or individual boxes.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Monitored reservations to track incoming parties and special events.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Consistently maintained high customer satisfaction ratings.
  • Two certificates from Trip Advisor for most outstanding customer satisfaction.
  • Promoted from line operator to lead, in less than 12-months for upcoming new line.
  • Planned and managed organization to serve more than 5,000 guest.
  • Collaborated with more than 50 resourceful organizations with each event we provided for the Hilo Community.
  • July 9th 2016 received a declaration of proclamation from Mayor of HIlo as well as the governor of Hawaii.

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School Attended

  • Castle High School

Job Titles Held:

  • Line Operator
  • Big Island Coordinator
  • Commercial Cleaner
  • Guest Experience Specialist


  • High School Diploma

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