Passionate content strategist skilled in research, writing and editing broad range of content. Proficient in online content design, user experience research and solutions, and working quickly to produce exceptional deliverables. Works independently to write interesting, clean and clear copy. Excellent communication talents, relationship-building skills, performance under pressure and judgment within tight deadlines.
Skills
Cutting and slicing techniques
Recipe creation
Ingredient inspection
Foodservice sanitation
Equipment cleaning and maintenance
Food storage
Contamination control
Team-oriented
Researching
Consensus-building and teamwork
Strong attention to detail
Deadline-driven
Conflict Resolution
People skills
Story development skill
Investigation ability
Interviewing strength
Fact-checking
Organizational skills
Time management
Data management
Experience
05/2019 to 07/2021
Line CookGiant Eagle, Inc. – Verona, PA,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Operated fryers and grills according to instructions to maintain safety and food quality.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Cooked multiple orders simultaneously during busy periods.
07/2019 to 11/2019
IT Support SpecialistSirius Xm – Detroit, MI,
Tackled troubleshooting and problem resolution to support end-user technical issues.
Invoked problem escalation procedures to coordinate recovery.
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Input customer service orders and tracked orders through to completion.
Utilized automated systems to manage and track customer inquiries through to completion.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
09/2018 to 03/2019
Shift SupervisorAce Hardware – Ukiah, CA,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Created training manual for employees to use as reference guide.
Evaluated operational records and made scheduling adjustments to maximize productivity.
Used lean manufacturing methodologies to find inefficiencies in production process.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
03/2016 to 08/2018
Shift SupervisorAce Hardware – West Bend, WI,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Created training manual for employees to use as reference guide.
Evaluated operational records and made scheduling adjustments to maximize productivity.
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Assisted general manager with operations game plan and company initiatives implementation.
Education and Training
Expected in 05/2013 to to
High School Diploma: Cumberland High School - Cumberland, VA GPA:
Expected in 05/2023 to to
Associate of Science: Psychology John Tyler Community College - Chester, VA GPA:
Accomplishments
Painted a large mural for Cumberland Public Library.
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