lincoln park bar and grille resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services. Motivated hostess successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Wait Staff Support
Decision Making
Customer Service
Service-Oriented
Menu Memorization
Teamwork and Collaboration
Payment Processing
Kitchen Operations
Relationship Building
Team Leadership
Clear Communication
Work Coordination
Persuasive Approach
Customer Relations
Experience
Lincoln Park Bar and Grille, 03/2018 to 02/2019 Trinity Health Corporation – Homer Glen, IL,
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Maintained detailed inventory of bar supplies and stocked work areas.
Monitored patron alcohol consumption to encourage safety.
Took food and drinks to bar and table customers.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Greeted guests with friendliness and professionalism.
Effectively multitasked within fast-paced environment.
Applied proactive and resourceful nature to create pleasant guest experiences.
Stocked displays with new and transferred merchandise.
Foodlion, 01/2017 to 02/2018 Manager Assistant – City, STATE,
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Prioritized and organized tasks to efficiently accomplish service goals.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Handled delegated tasks.
Hostess, 01/2015 to 03/2016 Paradise Pancake And Omelet House – City, STATE,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Monitored dining area to assess server capacity and estimate wait times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Communicated with servers about new tables, changes in food availability and customer comments.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Stayed attentive to server availability and table turnover to seat guests quickly.
Resolved customer service and food-related issues to maintain guest satisfaction.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Greeted customers, answered questions and recommended specials to increase profits.
Set up and decorated menu marketing boards with current meal and drink specials.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Answered telephone to provide dining information and take reservations.
Education and Training
High School Diploma: , Expected in 01/2018 to Socastee High School - 4900 Socastee Blvd., GPA:
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