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LIMS Software Consultant Resume Example

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LIMS SOFTWARE CONSULTANT
Professional Summary
Experienced professional with several years experience in technical application support, training, consulting, technical documentation, system administration, configuration, customer service, and data migration. Major strengths are organized, accountable, detail-oriented, excellent listening, quality resolution, problem-solving, quick learner, superior follow-through, training and all interpersonal communications.
Skills
EHR (Electronic Health Record) software, CRM (Customer Relationship Management) software, LIMS/LIS software, Oracle/SQL, Crystal Reports, IE, Chrome, Firefox, Microsoft Office (PowerPoint, Word, Excel, Outlook, OneNote, Publisher, Project), WebEx, SharePoint, Adobe Acrobat, Social Media (Facebook, Twitter, LinkedIn, Instagram), Dropbox, Evernote, Skype, Google ( Drive [Docs], Calendar, Gmail), ScreencastOMatic, YouTube, Vimeo, Canva, Survey Monkey, TimeTrade, Aweber, Constant Contact, MailChimp
Work History
LIMS Software Consultant Oct 2009 - Dec 2015
CSols Inc Newark, Delaware
  • Conducted LIMS software testing, reporting, and training in compliance with industry best practices and standards.
  • Created STARLiMS training material specifically for a customized STARLiMS configuration for FDA lab personnel and management.
  • Lead SME for developing training plans and schedules.
  • Performed WebEx and on-site training to FDA personnel in Orange County, CA; Denver, CO; and Queens, NY.
  • Trainings were recorded via WebEx.
  • Updated training material and trained lab personnel on a new STARLiMS application for Novartis Pharmaceutical.
  • Created and enhanced CofA and KPI reports via Crystal Reports for improved tracking of productivity.
  • Wrote and conducted a CSols customer webinar to educate current and prospective clients on best practices for the Validation process.
  • Updated/Created Performance Qualification test scripts for LIMS and EHR software for Sequenom Labs and other regulated sites, preventing software implementation failure.
  • Executed test scripts.
  • Update/Created Functional Requirement Specifications and User Requirement Specifications documents for LIMS and EHR software for Sequenom Labs and other regulated sites.
  • Updated validation and test plans at various sites as needed for LIMS and EHR software.
Senior Support Analyst May 1993 - Mar 2009
Thermo Fisher / Beckman Coulter Morristown, New Jersey
  • Performed troubleshooting, support, training, data entry, implementation, system administration and configuration of LIMS software in compliance with industry best practices and standards.
  • Conducted LIMS software training classes and custom support to clients in-house, on location, and over the phone to increase productivity and end-user knowledge.
  • Selected, implemented, maintained and trained employees on a new customer database CRM software package designed to streamline support processes for incident tracking resolution.
  • Increased productivity and efficiency with customer communications.
  • Wrote technical knowledgebase papers, stored in the CRM, for clients and colleagues to address unique, detailed processes allowing client problems to be resolved more efficiently.
  • Critiqued and approved, completed customer inquires securing accuracy of resolution and information within the CRM knowledgebase documents.
  • Created daily, monthly, quarterly reports, from the CRM, to monitor team backlog activities and backup procedures limiting the amount of downtime.
  • Coordinated and wrote articles for the "Tips from Tech Support" segment of the LIMS quarterly newsletter maximizing customer communication and use of the LIMS product.
Systems Analyst Apr 1991 - May 1993
Novartis (Ciba-Geigy Corporation) Suffern, New York
  • Provided LIMS software and hardware technical support to the Quality Control unit improving work efficiency in the lab.
  • Added new user accounts to the LIMS application and trained new users on the use of the software.
  • Developed reports and small programs to retrieve data from the LIMS system to monitor product productivity, optimizing the performance of the software.
  • Standardized and implemented LIMS software validation procedures for software upgrades/updates making implementation easier and quicker.
  • Performed software upgrades as needed.
Education
Bachelor of Arts: Biopsychology Vassar College Poughkeepsie, New York
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Resume Overview

Companies Worked For:

  • CSols Inc
  • Thermo Fisher / Beckman Coulter
  • Novartis (Ciba-Geigy Corporation)

School Attended

  • Vassar College

Job Titles Held:

  • LIMS Software Consultant
  • Senior Support Analyst
  • Systems Analyst

Degrees

  • Bachelor of Arts : Biopsychology

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