Lifeguard Resume Example High Sierra Pools

LIFEGUARD

Summary

Experienced lifeguard highly skilled in observing all swim patrons in pool while upholding safety protocols. Strong team player with excellent communication skills and instruction abilities.

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Goal-oriented Bar Manager driven to maximize revenue and productivity. Clear communicator with adaptable and innovative approach.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills

Full safety compliance
CPR certified
Lifeguard procedures
Pool policies enforcement
Water sampling
Swimming lessons
Equipment management
Problem resolution
Emergency response
Team player
Program management
Strong client relations

Patron support
Team collaboration
Communication
Professional development
Process improvements
CPR and First Aid certified
Microsoft Office
Lifeguard training
Responsible
Personable and friendly
AED certification

Experience

Lifeguard | 05/2016 to CurrentHigh Sierra Pools - Suffolk, VA

Routinely completed safety update training and ensured all patrons followed safety rules.
Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
Monitored behaviors for safety violations and took steps to prevent further violations.
Contacted emergency personnel and provided aid while waiting for further assistance.
Kept equipment in good working order with frequent inspections and minor repairs.
Patrolled areas to identify anyone in need of assistance and provide immediate care.
Led instructional classes for swimming lessons to protect recreational users from dangerous situations.
Kept watch over swimmers to ensure fast response when distress situations arose.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Cleaned, brushed and vacuumed pool 1 time per day.
Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Maintained neat and clean pool area and clean water at all times.
Maintained strong proficiency in CPR, First Aid and emergence rescue techniques to provide optimal support to individuals in distress.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Conducted 1 hour inspections of pool and removed any obstacles that could impede line of sight, including trash, toys and leaves.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Monitored pool and deck areas for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Collaborated closely with other lifeguards to identify areas of concern and most effective methods for remediation.
Partnered with fellow team members on new customer service program to ensure seamless transitions.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Logged 1 hour chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
Informed patrons of unsafe or hazardous conditions, including running and provided options for alternative activities.

Customer Service Representative | 10/2019 to CurrentBass Pro Shops - Hampton, VA

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Set up and activated customer accounts.
Documented conversations with customers to track requests, problems and solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with managers to develop service improvement initiatives.
Maintained revenue streams by exhausting every option before offering refunds.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Reduced process lags and effectively trained team members on best practices and protocol.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Host | 10/2018 to 06/2019Riverstone Chophouse - Suffolk, VA

Checked dining and serving areas every seating to verify proper cleanliness and readiness for guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Worked within 15 minute applications to collect reservation information and communicate updates to guests.
Answered telephone to provide establishment information and take party reservations.
Helped to plan and execute parties for more than any number of guests, including coordinating menus and preparing tables.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Set up and decorated menu marketing boards with current specials information and drink features.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Placed reservations through phone and email into Open Table.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Tracked seated guests and available seating using Open Table
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Answered questions about food and order statuses for waiting customers.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered customers' questions about hours, seating, current wait time and other information.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Notified servers after seating parties in section for prompt service.
Recognized VIP customers immediately and provided special treatment, including preferred tables.

Education and Training

Churchland High School - - Portsmouth,VA | | High School DiplomaExpected in 06/2020

Tidewater Community College - - Portsmouth, VA | Nursing DegreeNursing

Certifications

First Aid/CPR
Red Cross First Aid/CPR

Resume Overview

Companies Worked For:

High Sierra Pools
Bass Pro Shops
Riverstone Chophouse

School Attended

Churchland High School
Tidewater Community College

Job Titles Held:

Lifeguard
Customer Service Representative
Host

Degrees

Churchland High School - Portsmouth , VA | High School Diploma
Tidewater Community College - Portsmouth, VA | Nursing Degree

Lifeguard Resume Example

Resume Score: 80%

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