Lifeguard Resume Example
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LIFEGUARD
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Lifeguard, 03/2019 to 06/2019Topgolf, Omaha , NE
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of all guests in and around swimming pool.
- Share tips with patrons on swimming techniques and strength training.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Attentively watch over swimmers being quick to identify those in distress.
- Conducted frequent patrols of 10 locations to identify and help those in need of immediate care and assistance.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
- Inspected pool every 90 seconds and skimmed obstacles, including toys, trash and foreign items that could hinder line of sight.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Detailed safety rules and procedures regarding aquatic activities to customers and guests, which led to 100% decrease in incidents.
Customer Service Associate, 11/2018 to 03/2019Desert Diamond Casino, Tucson , AZ
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers in making informed purchase choices and selecting products.
- Processed customer payments, generated bills and filled out warranty cards.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Provided basic technical support for clients on wide range of electronic company products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Maintained clean sales floor and straightened and faced merchandise.
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Washed and sanitized dirty dishes by hand and by using dishwasher.
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Managed customer relations and customer service through daily communication and interaction.
Customer Service Representative, 07/2018 to 08/2018Dominion Enterprises, Keisterville , PA
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Recommended products and services to customers, thoroughly explaining details.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Provided information to customers regarding King Island's charge card and loyalty program and helped to open and activate new accounts.
- Boosted sales revenue by skillfully promoting diverse range of products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning bar-codes.
- Increased sales by 30%
Education
High School Diploma, Expected in 06/2021
Northern Guilford High School - City, State
Accomplishments
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Awarded Mason Rotary Award in 2019.
- Recognized by management for customer satisfaction and making connections.
- Awarded Student of the Month Award
- Honor roll student
- Awarded player of the season
Skills
- Lifeguard Operations
- Swim Instruction
- Team building
- General maintenance
- Pool operations
- First Aid and CPR
- Strong communicator
- Public safety
- Team management
- Customer service
- Supervision
- Business operations
- Shipping and Receiving
- Scheduling
- Client Needs Assessment
- Cash Handling
- Store Merchandising
- Product Knowledge
- Customer Complaint Resolution
- New Product Information
- Cash Register Operation
- Product Location
- Prospecting Clients
- Visual Displays
- Maintenance
- Commercial Equipment Operations
- Equipment and Instrument Sterilization
- Equipment Cleaning
- Machinery Cleaning
- Chemical handling
- Blood-borne Pathogen training
- Facilities maintenance
- Chemical cleaners
- HAZMAT knowledge
- Work orders
- Relationship development
- Budgets
- Data collection and analysis
- Negotiation
- Creative merchandising
- Strategic Planning
- Problem resolution
- Sales and Marketing
- Financial Management
- Work Area Maintenance
- Building Effective Relationships
- Telephone Skills
- Listening
- Detail Oriented
- Organizational Skills
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Resume Strength
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Resume Overview
School Attended
- Northern Guilford High School
Job Titles Held:
- Lifeguard
- Customer Service Associate
- Customer Service Representative
Degrees
- High School Diploma , Expected in 06/2021
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