Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Achieved high sales percentage with consultative, value-focused customer service approach.
Guaranteed positive customer experiences and resolved all customer questions, informational needs (mailings), and the up-selling of insurance products.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Pursued continuing education and training programs to continue professional development.
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